Vehicle Assessment Specialist
4 weeks ago
We are looking for an experienced and skilled Vehicle Damage Assessor to join our team at our state-of-the-art Nottingham body shop.
The successful candidate will be responsible for assisting the Bodyshop Manager in overseeing all aspects of the bodyshop, ensuring customer service level agreements (SLAs) and site key performance indicators (KPIs) are met while maximising profitability.
Responsibilities:- Review site KPI performance to identify areas of potential shortfall against plan, delivery of average repair cost target, CSI targets and customer service scores.
- Manage customer complaints from initial contact through to conclusion. To carry out any root cause analysis on each complaint, identifying and implementing any actions required.
- Estimate repairs required together with the time to be allowed, materials and parts required for repairs and explain work required, to customers and to insurance and other assessors in an efficient, pleasant, courteous and professional manner.
The ideal candidate will have a strong understanding of vehicle damage assessment and repair, with excellent communication skills and the ability to work effectively in a fast-paced environment.
Estimated Salary: £40,000 - £55,000 per annum
Benefits:- 33 days holiday (including bank holidays)
- Annual performance bonus
- Health Shield cash health plan for all
- Annual pay review
- Enhanced Maternity / Paternity pay
- Life assurance: three times basic salary
- Free breakfast cereals and milk daily
- Free fruit – every Monday
- Free breakfasts sent to site every Wednesday
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