Executive for Front Office Transformation
1 day ago
We are a leading consulting firm specializing in Front Office Service Transformation & Contact Center portfolio. Our mission is to help our clients achieve significant improvements in their contact center operations through innovative strategies, cutting-edge technology, and expert knowledge.
Job Description:
As a Market Development Executive, you will play a key role in driving revenue growth and expansion in our Financial Service customers in Continental Europe. Your primary responsibilities will include:
- Developing and executing sales strategies to penetrate the Digital marketing business across our Financial Service customers in Continental Europe.
- Creating / identifying and shaping deals proactively working with accounts and clients.
- Building CXO relationships and working closely with the account teams.
- Aiding our clients to transform their contact center operations by strategizing, designing, developing, and implementing operating models and organizational constructs that enable our clients to change the way they deliver value.
- Helping drive and deliver new ideas with clients by engaging with them in bringing the full power of client's to solve their problems.
Required Skills and Qualifications:
Strong understanding of contact center operations and proven ability in digital-led process transformations. Experience in developing new operating models, processes, change training, and communication plans. Strong understanding of contact center strategy and execution to drive efficient and effective operations. Understanding the contact center digital capability model and tools like Salesforce, Pega, and other leading solutions. Experience in product selection for large contact center transformation programs and building and driving GTM plans. Candidates should be fluent in French.
Benefits:
Competitive salary (€80,000 - €120,000 per year), excellent benefits package, and opportunities for career growth and professional development.
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