IT Project Support Specialist

7 days ago


Watford, Hertfordshire, United Kingdom Interaction Recruitment Full time

About the Role

We are seeking an experienced IT professional to join our team as a 3rd Line Technical Support & Project Engineer. The ideal candidate will possess outstanding problem-solving and troubleshooting skills, with excellent written and verbal communication abilities.

The role involves providing in-person support at customers' sites, delivering project solutions, and discussing future system improvements. In addition, time will be spent in the office delivering remote support and acting as an escalation point for team members.

Key Responsibilities:

  • Providing advanced technical support to clients
  • Delivering projects on-time and within budget
  • Collaborating with colleagues to resolve complex issues
  • Maintaining accurate technical documentation
  • Meeting Service Level Agreements (SLAs)

Requirements

To succeed in this role, you will need:

  • 5 years of experience in working at an MSP, with both onsite and support desk experience
  • UK residency and access to a vehicle for business use
  • Microsoft Certifications or equivalent experience
  • Familiarity with ITIL or other ITSM frameworks

Salary Information

This is a full-time position with a salary range of £40,000 - £46,000 per annum, depending on experience.



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