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Beauty Advisor

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Belfast, United Kingdom ESTÉE LAUDER Companies Full time
Job Summary

The ELC Advisor is a key role within the ESTéE LAUDER Companies, responsible for delivering an exceptional customer experience and driving sales growth in Travel Retail locations. This role requires a strong passion for beauty and luxury goods, as well as excellent communication and interpersonal skills.

Key Responsibilities
  • Develop and maintain in-depth product knowledge across ELC brands, including brand stories and hero products.
  • Provide personalized service and recommendations to customers, ensuring a seamless and engaging shopping experience.
  • Meet and exceed sales targets, while maintaining high standards of customer satisfaction and service quality.
  • Collaborate with the Sales and Education Executive to achieve sales goals and develop strategies to drive business growth.
  • Stay up-to-date with competitor activities and market trends, identifying opportunities to enhance the customer experience and drive sales.
  • Participate in training and development programs to maintain and enhance product knowledge and skills.
  • Work effectively as part of a team, providing support and assistance to colleagues as needed.
  • Maintain high standards of housekeeping and visual merchandising, ensuring a clean and inviting store environment.
  • Complete administrative tasks accurately and efficiently, including sales reporting and customer data management.
Requirements
  • Previous retail industry experience, preferably in beauty or luxury goods.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong product knowledge and sales skills, with the ability to meet and exceed sales targets.
  • Flexibility and adaptability, with the ability to work a variety of shifts, including days, nights, and weekends.
  • Ability to work in a fast-paced environment, with a focus on delivering exceptional customer service and driving sales growth.