Estate Management Professional

2 weeks ago


Birmingham, United Kingdom Niyaa People Ltd Full time
Job Title: Estates Officer

We are seeking an experienced Estates Officer to join our team at Niyaa People Ltd. The successful candidate will be responsible for delivering a high-quality tenancy and estate management service.

Key Responsibilities:
  • Deliver proactive tenancy and estate management services to reduce the risk of harm to residents, damage to assets, and tenancy failure.
  • Identify and implement building and environmental improvements, local lettings, and community safety plans to improve the sustainability of schemes.
  • Provide a proactive estate management service, including the lettings and management of garages and CCTV systems.
  • Develop and maintain Emergency Response Plans.
  • Oversee the management of decants, abandonments, void properties, and tenancy terminations to minimize costs and ensure timely recovery of properties.
Requirements:
  • Standard DBS
  • Experience in customer service and delivering excellent customer experience.
  • Operational experience of delivering Housing Management services, including the application of housing and other relevant legislation.
  • Personal contributions to service improvement and development of policies and procedures.
  • Track record of delivering successful business outcomes.
  • A good working knowledge of housing and other relevant legislation.
  • A sound knowledge of accepted good practice in service delivery within the social housing and customer service.
  • Ability to monitor and control devolved budgets.

We will also consider applications from Block Managers, Estates Surveyors, Ground Maintenance Officers, or Property Officers.


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