Catering and Hospitality Services Manager

4 days ago


Malmesbury, Wiltshire, United Kingdom Dyson Full time

About Us

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  • Dyson is a pioneering technology company that designs, manufactures, and distributes innovative home appliances.">
  • We strive to create a workspace that matches our business aspirations.">
  • This role will oversee the direction and consistency for delivery, standards, quality, and ways of working in all catering locations in the UK and Dyson events.">
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Job Description:

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The successful candidate will lead the Catering operations across our UK sites, as well as the leadership of our UK catering teams.

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Key Responsibilities:

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  • Operational lead the catering team, in both in-sourced and out-sourced situations.">
  • Advise on strategies for outsourcing of catering operations.">
  • Work with colleagues in Estates Delivery to assess new Dyson locations in the UK, identifying whether catering should be in-house/out-house, and carry out workforce planning.">
  • Check and approve architecture and design for new catering locations and refurbishments to ensure they meet the needs and requirements of the catering team.">
  • Identify continuous improvements such as simplifying processes and implementing solutions to enable the cafes to deliver to high volumes to ensure consistency, improved standards, and customer experience.">
  • Manage and negotiate contracts with preferred suppliers, ensuring terms align with Dyson's standards and expectations. Serve as the primary escalation point in the management of supplier relationships.">
  • Ensure compliance and risk management within supplier contracts, guaranteeing adherence to Dyson's procurement and legal standards.">
  • Work to implement new ideas and ensure standards are maintained through the catering team.">
  • Act as the single point of contact for event requests.">
  • Lead the people management of the Catering teams, ensuring we attract and retain the right people.">
  • Works collaboratively with Centres of Excellence (CoEs) to deliver new initiatives, e.g., Communications.">
  • Manage expectations of senior stakeholders and actively seek feedback from the business.">
  • Oversee financial accountability and budgeting for the Catering department, ensuring efficient cost management.">
  • Organise and source new equipment.">
  • Ensure adherence to Health & Safety Standards, COSHH, and Food Hygiene, ensuring the catering team is compliant.">
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About You:

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The ideal candidate will have:

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  • Experience in leading both in-sourced and outsourced catering operations.">
  • Proven ability to proactively manage and outsource supplier, managing relationships and where required using the contract to resolve issues and drive outcomes.">
  • An experienced leader who understands the logistics and operations of running both events and in-house and out-house catering offerings.">
  • Proficient in contract management with a proven track record of negotiating and managing supplier contracts.">
  • Able to drive standards, consistency, and quality through the Head Chef/chef managers.">
  • Experienced in negotiating with suppliers.">
  • Capable of making sound decisions on continuous improvement.">
  • A strong communicator and influencer to ensure all locations are aligned.">
  • Demonstrates good stakeholder management and can manage expectations.">
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Benefits:

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  • Competitive salary: £60,000 - £80,000 per annum.">
  • Performance-related bonus.">
  • Company-paid Life Assurance.">
  • Discounts on Dyson machines.">
  • Competitive pension scheme.">
  • Purchase additional holidays.">
  • 27 days holiday plus statutory bank holidays.">
  • Free bus travel to and from Malmesbury campus from Bristol, Chippenham, and Swindon.">
  • On-site parking.">
  • Endless free coffee and tea, and a free lunch.">
  • Free on-site hair salon.">
  • On-site lifestyle Assist.">
  • Electric vehicle scheme.">
  • Private Medical insurance for all employees.">
  • Employee Assistance Program for employee and dependents.">
  • Digital GP and prescription service.">
  • Fertility treatment support.">
  • On-site gym and sports centre.">
  • On-site wellbeing centre.">

Dyson is an equal opportunity employer. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

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This role requires occasional travel to various locations.

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The successful candidate will need to undergo a DBS check and provide proof of eligibility to work in the UK.

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By applying for this role, you confirm that you are eligible to work in the UK and able to provide the necessary documentation.

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We are unable to sponsor work visas for this position.

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If you require reasonable adjustments to apply for this role, please contact us.

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We are committed to creating an inclusive workplace and value diversity.



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