Customer Service Specialist
1 day ago
We are seeking a skilled Customer Service Specialist to join our team in Dewsbury, United Kingdom. As the first point of contact for customers, you will provide exceptional service and resolve queries efficiently.
Key Responsibilities:
- Handle incoming calls, emails, and chat inquiries from customers.
- Offer accurate information regarding products and services.
- Resolve customer issues promptly and escalate when necessary.
- Process customer orders and manage account details.
- Maintain records of customer interactions and follow-up tasks.
- Collaborate with other departments to ensure customer satisfaction.
- Assist with administrative duties as needed.
Requirements
To succeed in this role, you will need:
- Previous experience in a customer-facing position.
- Excellent communication and problem-solving skills.
- Ability to handle high-volume queries while maintaining attention to detail.
- Proficiency in Microsoft Office and CRM systems.
- Capacity to work both independently and as part of a team.
- Flexibility to work weekends, if required.
Salary and Benefits
The salary for this position is estimated at £25,000-£30,000 per annum, depending on experience. You will also enjoy a range of benefits, including a pension scheme, healthcare coverage, training opportunities, and flexible working options.
If you are passionate about delivering exceptional customer service, send your CV to apply for this exciting opportunity.
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