Operations Coordinator
3 weeks ago
CFM is a leading facilities management company delivering integrated building service solutions throughout the public and private sector.
Job OpportunityThis role operates within a fast-paced environment and is responsible for planning and scheduling job orders, ensuring efficiency and cost-effectiveness while providing a first-class service to our customers.
Key Responsibilities:- Be the initial point of contact for tenants for urgent, routine, and adaptation works
- Scheduling customer appointments and creating events
- Notifying customers on planned arrival of workers
- Assigning jobs to relevant trade/department within the required job category via computer communication while considering cost, customer service, and resource availability
- Raising survey events on new COTs, Adaptions, and Response jobs
- Liaise with administration team, supervisor, and management to answer queries and review works in progress
- Liaise daily with client district maintenance officers/administrators
- Monitoring of required completion dates, ensuring they are met, or extension requested where required
- Dealing with queries and complaint resolution
- Maintaining standards and processes to reach KPI targets
- Support other planning areas when required as part of a cross-functional team environment
- Review KPI prior to monthly meeting and prepare any documents needed for any possible challenges
- Prioritise customer orders by due date to support the company in meeting target deadline KPI
- Escalate issues promptly to management and help resolve problems in a timely fashion
- Essential: IT literate, proficient in Microsoft Office
- Previous experience of scheduling/logistics
- Experience in customer service and customer excellence
- Preferred: Experience operating within a fast-paced construction industry with a focus toward housing maintenance
- A Degree/HND in a related discipline
- Excellent communication skills with the ability to manage client relationships
- Strong planning and organisation skills
- Ability to work on own initiative and as part of a cross-functional team
- Ability to work accurately under pressure and meet deadlines & targets
- Good understanding of operating costs and productivity levels
- Knowledge of construction and the skills off the team members
- Good customer service/customer care skills
- The ability to deal with the unexpected and good problem-solving skills
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