Senior Oracle EBS Specialist
15 hours ago
Role Summary:
Concept Resourcing seeks a seasoned Oracle EBS Applications Support Lead to drive the support of the Oracle EBS business-facing platform and lead a team of Application Support Engineers.
The successful candidate will have recent experience in a lead/senior application support role with Oracle products and a proven track record of mentoring/Team Lead experience.
About the Team:
You will join a dynamic Application Management Team, working closely with cross-functional teams to deliver high-quality support services.
Responsibilities:
- Oversee the support of the Oracle EBS business-facing platform
- Manage a team of Application Support Engineers
- Ensure effective support delivery for the platform
- Enhance team output, incorporate business feedback, and drive quality and cost reduction initiatives
Requirements:
- Recent proven experience in a lead/senior application support role with Oracle products
- Mentoring/Team Lead experience
- Experience in customer support roles, incident management, and problem resolution is highly valued
- Proficiency in SQL: Essential for database management and troubleshooting
- Understanding of Oracle E-business Suite: Familiarity with modules like Service Contract, Install Base, and Advanced Scheduler
- Experience with Fusion Middleware: Knowledge of integration tools and Middleware solutions
- Troubleshooting Skills: Ability to diagnose and resolve technical issues related to Oracle applications and Middleware and experience in gathering logs, analyzing performance issues, and applying fixes
- Familiar with the ServiceNow platform
- Certifications in Oracle technologies advantageous
- Ability to document processes, resolutions, and knowledge articles clearly
- Excellent problem-solving abilities and a customer-centric approach
- Ability to work collaboratively in a team environment and across different regions
Compensation:
£60,000 - £80,000 per annum, depending on experience.
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