IT Transformation Lead
2 weeks ago
We are a global IT services partner supporting medium to large-scale enterprises. Our mission is to deliver exceptional IT solutions that drive business growth and success.
Job Description:The Transformation Head role is a critical position in our organization, responsible for leading end-to-end IT transformations. We are seeking a seasoned professional with a strong track record of success in IT transformation, project management, and leadership.
Key Responsibilities:- Design and implement automation models leveraging endpoint tooling data, best practices, and business processes.
- Develop and deploy global workplace transformation solutions through analytical solutions and problem management processes.
- Implement AV (Audio/Video) Operating Model globally using innovative solutions and AR/VR capabilities.
- Emphasize Shift Left, self-help, and proactive/predictive resolutions using tools and technology.
- Operationalize a self-healing/self-servicing digital solution utilizing RPA to empower employees in resolving system and application issues independently.
- Mentor teams on technical tools, operational processes, and procedures.
- Identify improvement areas and implement measures to enhance customer satisfaction levels.
- Define new processes and procedures for operations, with strong knowledge of ITIL V-3 and experience in IT and Security certifications.
- Manage 3rd party vendors and negotiate contracts effectively.
- Cultivate strong relationships with customers and stakeholders to ensure high satisfaction levels.
- Act as a liaison between business leaders and senior management to oversee program/project budgets at a strategic level.
- Govern the overall Tools Deployment function, including technical project management, coordination, and leading discussions with internal IT executives, SMEs, and end-users.
- Own and oversee security reviews, system testing, UAT, deployment, and post-deployment hyper-care activities.
- Drive governance from project initiation to completion, including milestone tracking, effort mapping, and RAID log management.
- Develop and maintain tool-specific templates, including SOWs, project scopes, benefits, dependencies, and resource requirements.
- Collaborate with stakeholders for project planning, execution, and transitions.
- Ensure project deliverables, timelines, and costs are met.
- Collaborate with product management teams on solution definition, proposal/SOW review, and solution walkthrough.
- Develop and update artifacts for security compliance reviews and ensure compliance with customer requirements.
- Conduct formalized User Acceptance Testing sessions and address technical design remediation as needed.
- Review ongoing deployment progress and ensure alignment with program timelines.
- Facilitate successful handover to operations/steady team post-deployment hyper-care.
- Create custom dashboards, reports, and presentations for executive reviews.
- Coordinate resolution of technical escalations associated with deployed products and collaborate with Architects and SMEs.
- Continuously enhance own skills and knowledge to handle additional/new tools.
- Mentor, train, and coach new team members regularly.
- Hold a degree in Computer Science, Engineering, Information Technology, or equivalent.
- Possess a minimum of 10 years of IT End-User Computing (EUC) experience.
- Demonstrate successful experience in unit-based application planning and development, project management, and policy development.
- Exhibit excellent analytical, planning, project management, problem-solving, negotiation, and organizational skills.
- Possess in-depth knowledge of product life cycles, tools, processes, and operations planning.
- Demonstrate excellent customer service capabilities and attitude.
If you are a motivated and experienced professional looking for a new challenge, please submit your resume to us.
-
IT Transformation Lead
1 day ago
Ashford, Kent, United Kingdom Axiom Technologies Full timeAxiom Technologies: IT Transformation Head OpportunityWe are seeking a highly skilled and experienced IT Transformation Head to join our team at Axiom Technologies. As a key member of our organization, you will play a critical role in driving our IT transformation initiatives and ensuring the successful delivery of our services.Job Summary:The IT...
-
IT Transformation Lead
2 days ago
Ashford, Kent, United Kingdom Axiom Technologies Full timeAxiom Technologies: IT Transformation Head OpportunityWe are seeking a highly skilled and experienced IT Transformation Head to join our team at Axiom Technologies. As a key member of our organization, you will play a critical role in driving our IT transformation initiatives and ensuring the successful delivery of our services.Job Summary:The IT...
-
IT Transformation Lead
2 weeks ago
Ashford, Kent, United Kingdom Axiom Technologies Full timeAbout the RoleAxiom Technologies, a leading global IT services partner, is seeking a highly skilled and experienced IT Transformation Head to join our team. As a critical member of our organization, you will play a key role in driving the transformation of our systems, infrastructure, and end-user support model.Key ResponsibilitiesLead the design and...
-
IT Transformation Lead
3 weeks ago
Ashford, Kent, United Kingdom Axiom Technologies Full timeAbout the RoleAxiom Technologies, a leading global IT services partner, is seeking a highly skilled and experienced IT Transformation Head to join our team. As a critical member of our organization, you will play a key role in driving the transformation of our systems, infrastructure, and end-user support model.Key ResponsibilitiesLead the design and...
-
IT Transformation Lead
2 weeks ago
Ashford, Kent, United Kingdom Axiom Technologies Full timeAxiom TechnologiesWe are a global IT services partner supporting medium to large-scale enterprises. Our mission is to deliver exceptional IT solutions that drive business growth and success.Job Description:The Transformation Head role is a critical position in our organization, responsible for leading end-to-end IT transformations. We are seeking a seasoned...
-
IT Transformation Lead
2 weeks ago
Ashford, Kent, United Kingdom Axiom Technologies Full timeAxiom TechnologiesWe are a global IT services partner supporting medium to large-scale enterprises. Our mission is to deliver exceptional IT solutions that drive business growth and success.Job Description:The Transformation Head role is a critical position in our organization, responsible for leading end-to-end IT transformations. We are seeking a seasoned...
-
IT Transformation Lead
1 week ago
Ashford, Kent, United Kingdom Axiom Technologies Full timeAxiom TechnologiesWe are a global IT services partner supporting medium to large-scale enterprises. Our mission is to deliver exceptional IT solutions that drive business growth and success.About the RoleWe are seeking a highly skilled and experienced Transformation Head to join our team. As a key member of our organization, you will be responsible for...
-
IT Transformation Lead
1 week ago
Ashford, Kent, United Kingdom Axiom Technologies Full timeAxiom TechnologiesWe are a global IT services partner supporting medium to large-scale enterprises. Our mission is to deliver exceptional IT solutions that drive business growth and success.About the RoleWe are seeking a highly skilled and experienced Transformation Head to join our team. As a key member of our organization, you will be responsible for...
-
Ashford, Kent, United Kingdom Transformation Unit Full timeJob OverviewBand 7 Physiotherapy Team Lead - Elective OrthopaedicsWe are seeking a highly skilled and experienced Physiotherapist to join our team as a Band 7 Physiotherapy Team Lead - Elective Orthopaedics. This is an exciting opportunity to work in a fast-paced environment and contribute to the delivery of high-quality patient care.The successful candidate...
-
Ashford, Kent, United Kingdom Transformation Unit Full timeJob OverviewBand 7 Physiotherapy Team Lead - Elective OrthopaedicsWe are seeking a highly skilled and experienced Physiotherapist to join our team as a Band 7 Physiotherapy Team Lead - Elective Orthopaedics. This is an exciting opportunity to work in a fast-paced environment and contribute to the delivery of high-quality patient care.The successful candidate...
-
IT Transformation Head
3 days ago
Ashford, Kent, United Kingdom Axiom Technologies Full timeAxiom Technologies: IT Transformation Head OpportunityWe are seeking a highly skilled and experienced IT Transformation Head to join our team at Axiom Technologies. As a key member of our organization, you will play a critical role in driving our IT transformation initiatives and ensuring the successful delivery of our services.Job Summary:The IT...
-
IT Transformation Head
4 days ago
Ashford, Kent, United Kingdom Axiom Technologies Full timeAxiom Technologies: IT Transformation Head OpportunityWe are seeking a highly skilled and experienced IT Transformation Head to join our team at Axiom Technologies. As a key member of our organization, you will play a critical role in driving our IT transformation initiatives and ensuring the successful delivery of our services.Job Summary:The IT...
-
IT Transformation Head
1 week ago
Ashford, Kent, United Kingdom Axiom Technologies Full timeAxiom Technologies: IT Transformation Head OpportunityAxiom Technologies, a global IT services partner, is seeking a highly skilled IT Transformation Head to join our team. As a key member of our organization, you will play a critical role in driving the transformation of our IT systems, infrastructure, and end-user support model.Key Responsibilities:Lead...
-
IT Transformation Head
1 week ago
Ashford, Kent, United Kingdom Axiom Technologies Full timeAxiom Technologies: IT Transformation Head OpportunityAxiom Technologies, a global IT services partner, is seeking a highly skilled IT Transformation Head to join our team. As a key member of our organization, you will play a critical role in driving the transformation of our IT systems, infrastructure, and end-user support model.Key Responsibilities:Lead...
-
IT Transformation Head
5 days ago
Ashford, Kent, United Kingdom Axiom Technologies Full timeAxiom Technologies: IT Transformation HeadWe are seeking a highly skilled and experienced IT Transformation Head to join our team at Axiom Technologies. As a key member of our organization, you will play a critical role in driving our IT transformation initiatives and ensuring the successful delivery of our services.Key Responsibilities:Lead the design and...
-
IT Transformation Head
5 days ago
Ashford, Kent, United Kingdom Axiom Technologies Full timeAxiom Technologies: IT Transformation HeadWe are seeking a highly skilled and experienced IT Transformation Head to join our team at Axiom Technologies. As a key member of our organization, you will play a critical role in driving our IT transformation initiatives and ensuring the successful delivery of our services.Key Responsibilities:Lead the design and...
-
Customer Experience Transformation Facilitator
2 weeks ago
Ashford, Kent, United Kingdom Southeastern Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Experience Programme Facilitator to join our Training Team on a Fixed Term Contract basis. As a key member of our team, you will play a crucial role in delivering impactful and energetic training to inspire our people to deliver the best ever customer experience and encourage cultural...
-
Customer Experience Transformation Facilitator
2 weeks ago
Ashford, Kent, United Kingdom Southeastern Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Experience Programme Facilitator to join our Training Team on a Fixed Term Contract basis. As a key member of our team, you will play a crucial role in delivering impactful and energetic training to inspire our people to deliver the best ever customer experience and encourage cultural...
-
Senior Finance Business Partner
3 weeks ago
Ashford, Kent, United Kingdom Cobb & Jones Full timeSenior Finance Business Partner OpportunityCobb & Jones Recruitment is supporting a reputable international brand in their search for a new Senior Finance Business Partner. This role involves partnering with the leadership team to drive a transformational journey focused on cost leadership and driving accountability.Key Responsibilities:Partner with the...
-
Customer Experience Transformation Specialist
2 weeks ago
Ashford, Kent, United Kingdom SE Trains Ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced Programme Facilitator to join our Training Team on a Fixed Term Contract basis. As a key member of our team, you will play a crucial role in delivering impactful and energetic training to inspire our people to deliver exceptional customer experiences.Key ResponsibilitiesCreate a lively and safe...