IT Transformation Lead

1 week ago

Ashford, Kent, United Kingdom Axiom Technologies Full time
Axiom Technologies

We are a global IT services partner supporting medium to large-scale enterprises. Our mission is to deliver exceptional IT solutions that drive business growth and success.

About the Role

We are seeking a highly skilled and experienced Transformation Head to join our team. As a key member of our organization, you will be responsible for leading IT transformations, driving business growth, and delivering exceptional customer experiences.

Key Responsibilities
  • Lead the design and implementation of automation models, leveraging endpoint tooling data, and optimizing business processes.
  • Implement global workplace transformation solutions, using analytical solutions and problem management processes to proactively monitor and initiate problem resolutions.
  • Deploy AV (Audio/Video) Operating Model globally, using innovative solutions and AR/VR capabilities to facilitate smart hand and support models.
  • Emphasize Shift Left, self-help, and proactive/predictive resolutions using tools and technology.
  • Operationalize a self-healing/self-servicing digital solution, utilizing RPA to empower employees in resolving most system and application issues independently.
  • Establish a council to drive automation, remotisation, and standardization adoption.
  • Mentor teams on technical tools, operational processes, and procedures.
  • Identify improvement areas and implement measures to enhance customer satisfaction levels.
  • Define new processes and procedures for operations, with strong knowledge of ITIL V-3 and experience in IT and Security certifications.
  • Manage 3rd party vendors and negotiate contracts effectively.
  • Cultivate strong relationships with customers and stakeholders to ensure high satisfaction levels.
  • Act as a liaison between business leaders and senior management to oversee program/project budgets at a strategic level.
  • Govern the overall Tools Deployment function, including technical project management, coordination, and leading discussions with internal IT executives, SMEs, and end-users.
  • Own and oversee security reviews, system testing, UAT, deployment, and post-deployment hyper-care activities.
  • Drive governance from project initiation to completion, including milestone tracking, effort mapping, and RAID log management.
  • Develop and maintain tool-specific templates, including SOWs, project scopes, benefits, dependencies, and resource requirements.
  • Collaborate with stakeholders for project planning, execution, and transitions.
  • Ensure project deliverables, timelines, and costs are met.
  • Collaborate with product management teams on solution definition, proposal/SOW review, and solution walkthrough.
  • Develop and update artifacts for security compliance reviews and ensure compliance with customer requirements.
  • Conduct formalized User Acceptance Testing sessions and address technical design remediation as needed.
  • Review ongoing deployment progress and ensure alignment with program timelines.
  • Facilitate successful handover to operations/steady team post-deployment hyper-care.
  • Create custom dashboards, reports, and presentations for executive reviews.
  • Coordinate resolution of technical escalations associated with deployed products and collaborate with Architects and SMEs.
  • Continuously enhance own skills and knowledge to handle additional/new tools.
  • Mentor, train, and coach new team members regularly.
Requirements
  • 10+ years of industry experience.
  • Minimum of 8+ years of experience in End-User Computing (EUC).
  • Strong leadership, interpersonal, and customer relationship skills.
  • Hold a degree in Computer Science, Engineering, Information Technology, or equivalent.
  • Minimum of 10 years of IT End-User Computing (EUC) experience.
  • Demonstrate successful experience in unit-based application planning and development, project management, and policy development.
  • Exhibit excellent analytical, planning, project management, problem-solving, negotiation, and organizational skills.
  • Possess in-depth knowledge of product life cycles, tools, processes, and operations planning.
  • Demonstrate excellent customer service capabilities and attitude.
What's Next?

If you are looking for a challenging role that aligns with your skills and experience, please submit your resume to us.

  • IT Transformation Lead

    1 day ago

    Ashford, Kent, United Kingdom Axiom Technologies Full time

    Axiom Technologies: IT Transformation Head OpportunityWe are seeking a highly skilled and experienced IT Transformation Head to join our team at Axiom Technologies. As a key member of our organization, you will play a critical role in driving our IT transformation initiatives and ensuring the successful delivery of our services.Job Summary:The IT...

  • IT Transformation Lead

    2 days ago

    Ashford, Kent, United Kingdom Axiom Technologies Full time

    Axiom Technologies: IT Transformation Head OpportunityWe are seeking a highly skilled and experienced IT Transformation Head to join our team at Axiom Technologies. As a key member of our organization, you will play a critical role in driving our IT transformation initiatives and ensuring the successful delivery of our services.Job Summary:The IT...

  • IT Transformation Lead

    2 weeks ago

    Ashford, Kent, United Kingdom Axiom Technologies Full time

    Axiom TechnologiesWe are a global IT services partner supporting medium to large-scale enterprises. Our mission is to deliver exceptional IT solutions that drive business growth and success.Job Description:The Transformation Head role is a critical position in our organization, responsible for leading end-to-end IT transformations. We are seeking a seasoned...

  • IT Transformation Lead

    2 weeks ago

    Ashford, Kent, United Kingdom Axiom Technologies Full time

    Axiom TechnologiesWe are a global IT services partner supporting medium to large-scale enterprises. Our mission is to deliver exceptional IT solutions that drive business growth and success.Job Description:The Transformation Head role is a critical position in our organization, responsible for leading end-to-end IT transformations. We are seeking a seasoned...

  • IT Transformation Lead

    3 weeks ago

    Ashford, Kent, United Kingdom Axiom Technologies Full time

    About the RoleAxiom Technologies, a leading global IT services partner, is seeking a highly skilled and experienced IT Transformation Head to join our team. As a critical member of our organization, you will play a key role in driving the transformation of our systems, infrastructure, and end-user support model.Key ResponsibilitiesLead the design and...

  • IT Transformation Lead

    2 weeks ago

    Ashford, Kent, United Kingdom Axiom Technologies Full time

    About the RoleAxiom Technologies, a leading global IT services partner, is seeking a highly skilled and experienced IT Transformation Head to join our team. As a critical member of our organization, you will play a key role in driving the transformation of our systems, infrastructure, and end-user support model.Key ResponsibilitiesLead the design and...

  • IT Transformation Lead

    2 weeks ago

    Ashford, Kent, United Kingdom Axiom Technologies Full time

    Axiom TechnologiesWe are a global IT services partner supporting medium to large-scale enterprises. Our mission is to deliver exceptional IT solutions that drive business growth and success.Job Description:The Transformation Head role is a critical position in our organization, responsible for leading end-to-end IT transformations. We are seeking a seasoned...

  • IT Transformation Lead

    2 weeks ago

    Ashford, Kent, United Kingdom Axiom Technologies Full time

    Axiom TechnologiesWe are a global IT services partner supporting medium to large-scale enterprises. Our mission is to deliver exceptional IT solutions that drive business growth and success.Job Description:The Transformation Head role is a critical position in our organization, responsible for leading end-to-end IT transformations. We are seeking a seasoned...

  • Clinical Lead Physiotherapist Orthopaedics and Surgery

    2 days ago

    Ashford, Kent, United Kingdom Transformation Unit Full time

    Job OverviewBand 7 Physiotherapy Team Lead - Elective OrthopaedicsWe are seeking a highly skilled and experienced Physiotherapist to join our team as a Band 7 Physiotherapy Team Lead - Elective Orthopaedics. This is an exciting opportunity to work in a fast-paced environment and contribute to the delivery of high-quality patient care.The successful candidate...

  • Clinical Lead Physiotherapist Orthopaedics and Surgery

    3 days ago

    Ashford, Kent, United Kingdom Transformation Unit Full time

    Job OverviewBand 7 Physiotherapy Team Lead - Elective OrthopaedicsWe are seeking a highly skilled and experienced Physiotherapist to join our team as a Band 7 Physiotherapy Team Lead - Elective Orthopaedics. This is an exciting opportunity to work in a fast-paced environment and contribute to the delivery of high-quality patient care.The successful candidate...

  • IT Transformation Head

    3 days ago

    Ashford, Kent, United Kingdom Axiom Technologies Full time

    Axiom Technologies: IT Transformation Head OpportunityWe are seeking a highly skilled and experienced IT Transformation Head to join our team at Axiom Technologies. As a key member of our organization, you will play a critical role in driving our IT transformation initiatives and ensuring the successful delivery of our services.Job Summary:The IT...

  • IT Transformation Head

    4 days ago

    Ashford, Kent, United Kingdom Axiom Technologies Full time

    Axiom Technologies: IT Transformation Head OpportunityWe are seeking a highly skilled and experienced IT Transformation Head to join our team at Axiom Technologies. As a key member of our organization, you will play a critical role in driving our IT transformation initiatives and ensuring the successful delivery of our services.Job Summary:The IT...

  • IT Transformation Head

    1 week ago

    Ashford, Kent, United Kingdom Axiom Technologies Full time

    Axiom Technologies: IT Transformation Head OpportunityAxiom Technologies, a global IT services partner, is seeking a highly skilled IT Transformation Head to join our team. As a key member of our organization, you will play a critical role in driving the transformation of our IT systems, infrastructure, and end-user support model.Key Responsibilities:Lead...

  • IT Transformation Head

    1 week ago

    Ashford, Kent, United Kingdom Axiom Technologies Full time

    Axiom Technologies: IT Transformation Head OpportunityAxiom Technologies, a global IT services partner, is seeking a highly skilled IT Transformation Head to join our team. As a key member of our organization, you will play a critical role in driving the transformation of our IT systems, infrastructure, and end-user support model.Key Responsibilities:Lead...

  • IT Transformation Head

    5 days ago

    Ashford, Kent, United Kingdom Axiom Technologies Full time

    Axiom Technologies: IT Transformation HeadWe are seeking a highly skilled and experienced IT Transformation Head to join our team at Axiom Technologies. As a key member of our organization, you will play a critical role in driving our IT transformation initiatives and ensuring the successful delivery of our services.Key Responsibilities:Lead the design and...

  • IT Transformation Head

    5 days ago

    Ashford, Kent, United Kingdom Axiom Technologies Full time

    Axiom Technologies: IT Transformation HeadWe are seeking a highly skilled and experienced IT Transformation Head to join our team at Axiom Technologies. As a key member of our organization, you will play a critical role in driving our IT transformation initiatives and ensuring the successful delivery of our services.Key Responsibilities:Lead the design and...

  • Customer Experience Transformation Facilitator

    2 weeks ago

    Ashford, Kent, United Kingdom Southeastern Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Experience Programme Facilitator to join our Training Team on a Fixed Term Contract basis. As a key member of our team, you will play a crucial role in delivering impactful and energetic training to inspire our people to deliver the best ever customer experience and encourage cultural...

  • Customer Experience Transformation Facilitator

    2 weeks ago

    Ashford, Kent, United Kingdom Southeastern Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Experience Programme Facilitator to join our Training Team on a Fixed Term Contract basis. As a key member of our team, you will play a crucial role in delivering impactful and energetic training to inspire our people to deliver the best ever customer experience and encourage cultural...

  • Senior Finance Business Partner

    3 weeks ago

    Ashford, Kent, United Kingdom Cobb & Jones Full time

    Senior Finance Business Partner OpportunityCobb & Jones Recruitment is supporting a reputable international brand in their search for a new Senior Finance Business Partner. This role involves partnering with the leadership team to drive a transformational journey focused on cost leadership and driving accountability.Key Responsibilities:Partner with the...

  • Customer Experience Transformation Specialist

    2 weeks ago

    Ashford, Kent, United Kingdom SE Trains Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Programme Facilitator to join our Training Team on a Fixed Term Contract basis. As a key member of our team, you will play a crucial role in delivering impactful and energetic training to inspire our people to deliver exceptional customer experiences.Key ResponsibilitiesCreate a lively and safe...