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Vehicle Integration System Technical Support Specialist
2 months ago
Bertrandt, a leading international development service provider, is seeking a skilled Technical Support Engineer to join our team. As a key member of our Special Vehicles team, you will be responsible for developing support documentation and processes for Vehicle Integration Systems.
Key Responsibilities- Investigate and confirm the functionality of the Vehicle Integration System Logic Tool, including its interaction with Logic Blocks and Vehicle features.
- Produce high-quality customer-facing help documentation, including technical documents and videos, to explain the logic tool's fundamental principles.
- Develop customer application examples that demonstrate the tool's capabilities and provide support to convertors in using it to meet their application needs.
- Collaborate with the Intelligence Software Team and Tech Team to integrate help information into the Logic Tool and web resources.
- Work with the Vehicle Conversion Advisory Service (VCAS) team and Tech team to make examples available to convertors and educate the VCAS team on available resources.
- Potential opportunity to deliver training on the Vehicle Integration System product across Europe.
- 3 years of experience in the automotive industry.
- Technical writing skills.
- Understanding of basic programming principles.
- Experience working within the converted vehicle industry (preferred).
- Experience producing technical support documentation (preferred).
- Experience using programming support resources such as stackoverflow (preferred).
- Degree-qualified engineer.