Ict Technical Specialist Information Technology
3 weeks ago
We are seeking a skilled Technical Helpdesk Engineer to provide expert support for our clients under Software Support Maintenance Agreements (SSMA). The ideal candidate will have a strong understanding of enterprise security systems, networks, and IT technologies.
Key Responsibilities:
- Provide technical support for software and hardware issues, including user training and on-site support as needed.
- Assist with contract management, including generating quotes, renewing software licenses, and tracking contract performance.
- Configure deployment packages, manage alert profiles, and implement system changes.
- Develop and maintain technical bulletins, conduct internal training, and stay up-to-date with the latest technologies.
Requirements:
- Enterprise security systems knowledge (e.g., Genetec, Lenel)
- Understanding of networks and IT technologies
- Genetec certification
- Excellent communication and organizational skills
- Proficient in MS Office
Desired Skills:
- MCSE/CCNA certification
- Experience with MS SQL, JavaScript, and scripting languages (Python, C++)
- Certifications in Lenel, Gallagher, Avigilon
What We Offer:
- 24 days annual leave plus bank holidays
- Rewards and healthcare package
- Hybrid working
- Company pension
Ongoing training and development opportunities.
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