Customer Service and Communication Specialist
1 day ago
We are seeking an experienced Customer Service and Communication Specialist to join our team at Quest Employment.
This role is an exciting opportunity for a skilled professional who can provide exceptional customer service, particularly to clients with Italian-speaking backgrounds.
The ideal candidate will be responsible for handling customer inquiries, resolving issues in a timely and professional manner, and maintaining a positive working relationship with clients and colleagues alike.
About the Role:
This office-based position involves working Monday to Friday, providing support to clients across various aspects of their business needs.
Key Responsibilities:
- Provide exceptional customer service through phone, email, or in-person communication.
- Resolve customer complaints and concerns in a professional and timely manner.
- Maintain accurate records and documentation of customer interactions.
- Work collaboratively as part of a team to achieve business objectives.
Requirements:
To succeed in this role, you will need to possess excellent communication skills, both written and verbal. You should also have a strong understanding of customer service principles and practices, including conflict resolution and problem-solving techniques.
A high school diploma or equivalent is required; however, additional education or training in a related field may be beneficial.
Benefits:
This full-time role offers a competitive salary range of £23,000 - £28,000 per annum, depending on experience.
In addition to your basic pay, you will receive a comprehensive benefits package, which includes access to ongoing training and development opportunities.
We are committed to creating a diverse and inclusive work environment that supports the well-being and career growth of all employees.
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