Logistics Customer Service Representative

7 days ago


Biggleswade, Central Bedfordshire, United Kingdom Quest Employment Full time
Job Description

We are seeking a highly organized and customer-focused individual to join our team as a Logistics Customer Service Representative. The ideal candidate will possess excellent communication skills, with the ability to communicate effectively with customers in Italian.

Key Responsibilities:
  • To provide exceptional customer service to dedicated clients via phone and email
  • To administer bookings, stock, and queries in a timely and efficient manner
  • To raise delivery paperwork on our in-house system
  • To greet customers, visitors, and drivers upon arrival at the site
  • To answer the main telephone number and direct calls as appropriate
  • To check and organize the return of delivery paperwork from drivers
About the Role

This is an exciting opportunity for a motivated individual to join a growing logistics company based in Biggleswade. As a key member of our team, you will play a crucial role in ensuring that our customers receive an efficient and quality service delivered in a cost-effective, timely, and safe manner.

Requirements:
  • Excellent communication skills, both written and verbal
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong organizational skills, with the ability to prioritize tasks effectively
  • Proficient in using IT systems, including Microsoft Office and in-house software
  • Ability to work independently and as part of a team
Benefits:
  • A competitive salary package, estimated to be around £25,000-£30,000 per annum
  • Ongoing training and development opportunities
  • Career progression opportunities within the company
  • On-site parking
  • Yearly performance bonus

The successful candidate will have the opportunity to work with high-end fashion and logistics customers, providing exceptional customer service and support.



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