Pathology Laboratory Software Support Expert

2 weeks ago


Lisburn, United Kingdom Cirdan Imaging Ltd Full time

Cirdan Imaging Ltd is a global leader in informatics software and imaging solutions, recognized for its innovative Laboratory Information System - ULTRA.

About Our Company

With headquarters in Northern Ireland and offices in Canada and Australia, Cirdan is a rapidly growing company that values innovation and excellence. We seek an experienced professional with a background in clinical laboratory settings to join our team.

About the Job

This role entails developing an understanding of the workflow dynamics within a pathology laboratory and how our LIS software interacts with these processes. The ideal candidate will support laboratory staff, provide training on our software, and analyze staff activities to inform product development.

  • Achieve a deep understanding of the pathology laboratory's working practices.
  • Become proficient in our LIS software.
  • Offer exceptional support to customers using our LIS software.
  • Stay abreast of regulatory changes and ensure seamless communication with our software development teams.
  • Provide expert guidance and clinical expertise to customers and internal teams.
  • Deliver impactful results through thorough research and collaboration with various stakeholders.
  • Work closely with software developers to ensure effective integration of the computer system with laboratory operations.
  • Contribute to the development of comprehensive training materials.
  • Maintain advanced knowledge of LIS software configuration and setup.
  • Bridge the gap between laboratory terminology and software engineering language to optimize software functionality.
  • Ensure a unified understanding of laboratory needs and software capabilities among laboratory personnel and software developers.
  • Foster open communication with laboratory personnel to diagnose software issues or gather requirements for enhancements.
  • Possibly participate in occasional travel to our development offices or customer sites in North America, Australia, and Europe.
  • Minimum 3 years of hands-on experience in a pathology laboratory.
  • Minimum 3 years of expertise in LIS software.
  • Profound appreciation of contemporary developments in pathology laboratory practice.
  • Strong interest in IT, extending beyond basic knowledge of Microsoft Office and email.
Benefits

In addition to a competitive salary of $85,000 per annum, we offer enhanced pension contributions as part of our benefits package.

Key Skills

The successful candidate will possess expertise in medical devices, laboratory, and medical software.



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