IT Field Services Specialist

2 weeks ago


Belfast, United Kingdom HCLTech Full time
About the Role

The successful candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. Key responsibilities include researching, resolving, and responding to complex questions received via telephone calls or escalations, and providing support on services in accordance with current standards.

Requirements
  1. Minimum two years experience in a deskside / field services / site support role
  2. Good standard of spoken and written English
  3. Experience of working with European or US-based multinational corporations, preferably financial services
  4. Minimum experience 2+ years in field service support in a Microsoft technology environment (knowledge of Apple Mac support an advantage)
  5. Eligible to work in the target country


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