Operational Support Manager

6 days ago

London, Greater London, United Kingdom Whittington Health NHS Trust Full time
Job Title: Operational Support Manager - Women's Health Services

Job Summary:

We are seeking an experienced Operational Support Manager to join our Women's Health Services team. The successful candidate will be responsible for supervising and supporting the day-to-day running of the service, ensuring that all staff have adequate resources and workload management.

Main Responsibilities:

• Supervise and line manage administrators within Women's Health Services, providing motivation and leadership to the team.
• Support the ongoing validation of patient pathways to ensure patients can be safely and effectively managed.
• Ensure all aspects of patient pathways in relation to Access, Booking and Choice are completed and recorded by the team in line with the Trust Access policy and national data quality standards.
• Arrange or modify clinic templates, including the creation of clinics for new clinicians or permanent or temporary changes to current clinical job plans.
• Ensure emails received in the postnatal email account are processed as close to real time as operationally possible by the Women's Health Administration team.

Person Specification:

• Minimum of 5 GCSEs or equivalent including English and Mathematics.
• Knowledge of full range of administrative and organisational policies and procedures acquired through training or equivalent experience to degree level.
• Excellent interpersonal and leadership skills.
• Excellent Team worker/builder.
• Excellent verbal and written communications.

Desirable:

• Able to remain calm in a crisis and deal with sometimes distressing situations from both patients and staff.
• Enthusiastic and positive with a can do approach.

Experience:

• Minimum of two years of NHS experience.
• Previous staff management experience including staff training.

Personal Qualities:

• Motivated and self directing.
• Dynamic, flexible, personality capable of inspiring confidence.

Employer Details:

Whittington Health NHS Trust

Magdala Avenue

London

N19 5NF

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