Telephony Banking Associate
4 weeks ago
Kind Consultancy Limited is working with a leading Banking & Financial Services brand to find exceptional individuals for a 6 month contract role as Telephony Banking Associates, with the possibility of a permanent position following.
The role will be fully office-based in Newcastle Upon Tyne, Gosforth area, initially, before transitioning to Hybrid. Our ideal candidates have strong communication skills, empathy, and attention to detail.
Job Description:
- Delivering outstanding customer service via telephone and webchat
- Acting as an ambassador for the brand
- Building rapport with customers
- Identifying and dealing with vulnerable customers
Required Skills and Qualifications:
- Very strong communication skills
- Background in frontline customer facing positions
- Patient and empathetic listener
- Strong attention to detail
- Emotionally resilient
Estimated Salary: £78 per hour
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