Telephony Banking Associate

4 weeks ago


North East, United Kingdom Kind Consultancy Limited Full time

Kind Consultancy Limited is working with a leading Banking & Financial Services brand to find exceptional individuals for a 6 month contract role as Telephony Banking Associates, with the possibility of a permanent position following.

The role will be fully office-based in Newcastle Upon Tyne, Gosforth area, initially, before transitioning to Hybrid. Our ideal candidates have strong communication skills, empathy, and attention to detail.

Job Description:

  • Delivering outstanding customer service via telephone and webchat
  • Acting as an ambassador for the brand
  • Building rapport with customers
  • Identifying and dealing with vulnerable customers

Required Skills and Qualifications:

  • Very strong communication skills
  • Background in frontline customer facing positions
  • Patient and empathetic listener
  • Strong attention to detail
  • Emotionally resilient

Estimated Salary: £78 per hour



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