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Guest Experience Host/ess

2 months ago

London, Greater London, United Kingdom Hyatt Corporation Full time

Guest Experience Host/ess Opportunity

At Hyatt, we're passionate about delivering exceptional guest experiences. As a Guest Experience Host/ess, you'll play a key role in making our guests feel welcome and valued.

About the Role

We're seeking a friendly and approachable individual to join our team as a Guest Experience Host/ess. In this role, you'll be responsible for providing exceptional customer service, responding to guest inquiries, and ensuring that our guests have a memorable stay with us.

Key Responsibilities

  • Provide exceptional customer service to guests, responding to their needs and resolving any issues that may arise
  • Respond to guest inquiries and provide information about our hotel and services
  • Ensure that our guests have a memorable stay with us, by providing a warm and welcoming experience
  • Work collaboratively with our team to ensure that our guests receive the highest level of service

What We Offer

As a Guest Experience Host/ess with Hyatt, you'll enjoy a range of benefits, including:

  • Discounted hotel stays across Hyatt, not just for you but also your family and friends
  • Free meals in our colleague restaurant
  • Uniform provided and laundered complimentary
  • Headspace membership and access to our Employee Assistance Programme
  • 50% discount on food and beverages when you dine as a guest at selected UK Hyatt Hotels

About Us

At Hyatt, we're passionate about delivering exceptional guest experiences. We believe that hospitality is more than just a job – it's a career for people who care. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We're committed to making travel more human, connected, and sustainable.