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Client Experience Coordinator

2 months ago

Exeter, Devon, United Kingdom Office Angels Full time
Job Title: Client Experience Administrator

Location: Exeter

Hours: Monday-Friday 8:45am-5:30pm - hybrid working available, 3 days in office, 2 at home

Salary: £24,215 plus generous performance-related bonuses and massive room for progression

Benefits: Our company prioritizes a positive work culture and offers an impressive benefits package, including:

  • Contributory pension
  • Private healthcare
  • Free eye tests
  • 24-hour access to a GP
  • Long service sabbaticals
  • 2 weeks' company-wide induction program

We're an award-winning global supplier of serviced accommodation, working with large international corporate clients.

Key Responsibilities:
  • Manage travel arrangements for guests, including transportation, accommodation, and special requests.
  • Coordinate with travel agencies, hotels, and service providers to secure bookings and negotiate favorable rates.
  • Monitor and track travel expenses to ensure adherence to budget and seek cost-saving opportunities.
  • Maintain an up-to-date database of guest preferences and ensure personalized service is provided.
  • Assist with guest inquiries and resolve any issues or concerns promptly and professionally.
  • Collaborate with other departments to ensure a smooth flow of information and efficient operations.
Desired Skills and Qualifications:
  • Previous experience in a service-led industry.
  • Strong organizational skills with the ability to multitask and prioritize effectively.
  • Excellent attention to detail and a solution-oriented mindset.
  • Strong communication and interpersonal skills to build positive relationships with guests and service providers.
  • Ability to adapt to dynamic situations and work well under pressure.
  • A passion for providing exceptional customer service and exceeding guest expectations.

We're looking for a talented individual who is passionate about the hospitality industry and thrives in a fast-paced environment. If you're a team player who values work-life balance and is eager to learn and grow, we'd love to hear from you.