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LCL Execution Coordinator

1 month ago

Liverpool, Liverpool, United Kingdom Maersk Full time
Customer Service and Operations Specialist

We are seeking a highly motivated and detail-oriented Customer Service and Operations Specialist to join our Maersk LCL team in Liverpool. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring the smooth execution of Less than Container Load (LCL) operations.

Key Responsibilities:
  • Liaise with internal and external stakeholders to ensure seamless communication and coordination.
  • Continuously innovate and improve processes to enhance customer satisfaction and business efficiency.
  • Process and manage documents accurately and efficiently in line with company policies and guidelines.
  • Produce reports and statistics as required, including client KPI reporting.
  • Monitor supplier performance and identify areas for improvement.
  • Support clients in problem-solving by building a deep understanding of their business and challenges.
  • Proactively identify and suggest solutions to optimize supply chain processes.
  • Participate in Supply Chain Management project teams.
Requirements:
  • Passion for customer satisfaction and service excellence.
  • Knowledge and experience in all aspects of LCL consolidation.
  • Ability to use a systematic approach and think strategically to solve complex problems.
  • Ability to meet tight deadlines and work in a fast-paced environment.
  • Expertise in Microsoft applications: Word, Excel, Outlook.
  • Outstanding attention to detail.

Maersk is committed to a diverse and inclusive workplace and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.