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Field Service Technician

1 month ago

Gloucester, Gloucestershire, United Kingdom nGeneration Full time
Job Title: Field Service Engineer / Field Support Technician

We are seeking a highly skilled and experienced Field Service Engineer / Field Support Technician to join our team at nGeneration. As a Field Service Engineer / Field Support Technician, you will be responsible for installing, refurbishing, and maintaining various types of technical equipment, including EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other industry-related IT equipment.

Key Responsibilities:

  • Conduct daily visits to client locations for the purpose of Breakfix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi and other pertinent IT equipment in the industry.
  • Travel to client sites to provide on-site equipment swap-out services, minimising downtime for the client during the replacement process.
  • Perform the setup of Wi-Fi devices and identify faults with data network cables on-site.
  • Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary, solutions are not immediately attainable.
  • Ensure troubleshooting steps and actions are well documented and is signed off by the client before completing the task at the site.

Requirements:

  • Experience in installing EPoS within the retail or hospitality industry would be ideal. However, candidates with experience in IT Technical Support, Installations, Telecoms / Broadband Engineering, or a similar environment where hardware devices are installed, supported, and troubleshot, will also be considered. Additional EPoS installation training will be provided.
  • Essential requirement: Willingness to travel to client sites daily.
  • Candidates must have a technical mindset, a logical and methodical approach to troubleshooting, and experience or knowledge in identifying faults with data network cables. Previous experience as an IT Technical Support Engineer, Network Engineer, or Telecoms / Broadband Engineer, especially in the retail and/or hospitality industry, would be highly desirable.

Benefits:

  • Company Van and Fuel Card: As part of our commitment to provide a convenient and efficient working environment, we provide our employees with a company van and a fuel card. This means you won't have to worry about transportation and fuel expenses while performing your duties.
  • Training: We believe in continuous learning and growth. That's why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.
  • Annual Performance Bonus: We recognize and reward the exceptional contributions of our employees. Based on your performance and achievements, you will be eligible for an annual performance bonus.
  • 28 Days Annual Leave: We understand the importance of work-life balance and offer a generous annual leave allowance of 28 days. Take the time you need to relax, recharge, and spend quality time with your loved ones.
  • Company Events and Team Parties: We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues. Throughout the year, we organize exciting company events, team parties, and team-building activities.

About the Company:

nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to the biggest hospitality chains across the UK. We boast a brand-new '20,000' sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company's other activities, such as on-site repairs, support hub, staging and warehousing. All the 'behind the scenes' staff are based at the HQ location, working smartly to provide their Field Service Engineers with the best support and help to do the job most effectively and efficiently.

Job Type: Full-Time, Permanent

Working Hours: 13 Hour Shifts, 3 Days on 3 Days off rota basis (inclusive of weekends and bank holidays)

Salary: £27057 per annum (Including On-Call Supplement)

Location: North East, North West, Central, South East & South West (Disclaimer: There will also be UK-wide travel and staying away from home when required)

Requirements: UK Manual Driving Licence (required)