Field Service Technician

4 weeks ago


Gloucester, Gloucestershire, United Kingdom nGeneration Full time
Job Title: Field Service Engineer

Job Type: Full-Time, Permanent

About the Role:

We are seeking a highly skilled Field Service Engineer to join our team at nGeneration. As a Field Service Engineer, you will be responsible for visiting client sites to install, refurbish, and maintain various types of technical equipment, such as EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other industry-related IT equipment.

About You:

To be successful in this role, you should have a technical mindset, a logical and methodical approach to troubleshooting, and experience or knowledge in identifying faults with data network cables. Previous experience as an IT Technical Support Engineer, Network Engineer, or Telecoms / Broadband Engineer, especially in the retail and/or hospitality industry, would be highly desirable.

Key Responsibilities:

* Conduct daily visits to client locations for the purpose of Breakfix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi and other pertinent IT equipment in the industry.

* Travel to client sites to provide on-site equipment swap-out services, minimising downtime for the client during the replacement process.

* Perform the setup of Wi-Fi devices and identify faults with data network cables on-site.

* Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary, solutions are not immediately attainable.

* Willingness to travel to client sites daily.

Benefits:

* Company Van and Fuel Card: As part of our commitment to provide a convenient and efficient working environment, we provide our employees with a company van and a fuel card.

* Training: We believe in continuous learning and growth. That's why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.

* Annual Performance Bonus: We recognize and reward the exceptional contributions of our employees. Based on your performance and achievements, you will be eligible for an annual performance bonus.

* 28 Days Annual Leave: We understand the importance of work-life balance and offer a generous annual leave allowance of 28 days.

* Company Events and Team Parties and Events: We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues.

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