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Community Support Specialist

1 month ago

Chatham, Kent, United Kingdom Riverside Full time

About the Role:

We are seeking a Community Support Specialist to join our team at Riverside, where you will play a vital role in supporting our customers to rebuild their lives. As a Community Support Specialist, you will work closely with our customers to identify and address their individual needs, providing tailored support to help them achieve their goals.

Responsibilities:

  • To provide high-quality support to our customers, working collaboratively with colleagues to ensure seamless delivery of services
  • To conduct thorough assessments of customer needs, developing personalized support plans to meet their unique requirements
  • To engage with customers, promoting empowerment and independence through coaching and guidance
  • To maintain accurate records of customer interactions, updating support plans as necessary
  • To contribute to the development of new initiatives and programs, ensuring effective service delivery and continuous improvement
  • To collaborate with internal stakeholders, sharing knowledge and best practices to enhance service outcomes
  • To work flexibly, adapting to changing circumstances and priorities while maintaining a focus on exceptional customer care

Requirements:

  • An understanding of the barriers faced by vulnerable and diverse customer groups, with experience of delivering structured support and risk management
  • Proven ability to build strong relationships with customers, colleagues, and external partners, demonstrating empathy and a patient attitude
  • Able to work independently, prioritizing tasks and managing multiple projects simultaneously
  • Strong administrative skills, with proficiency in IT systems and ability to produce clear, concise reports
  • Demonstrated commitment to ongoing learning and professional development, with a desire to stay up-to-date with industry trends and best practices

What We Offer:

  • A competitive salary of £27,112.48 per annum (rising to £29,207.28 after 18 months), plus benefits including 28 days' annual leave, flexible working options, and access to training and development opportunities
  • The chance to make a real difference in the lives of our customers, working for an organization that values diversity, inclusion, and social responsibility
  • A collaborative and supportive work environment, with opportunities for growth and progression within the company

About Us:

Riverside is a leading housing association, dedicated to enhancing the everyday for all our customers. With a portfolio of over 75,000 affordable residential and retirement homes across the UK, we offer a wide range of services designed to support our customers in achieving their goals and improving their quality of life.

Location:

This role will be based at Regent House, Chatham, working with customers across the region. You will need to travel regularly to different locations, using your own transport if necessary.