Customer Service Representative

5 days ago


Southampton, Southampton, United Kingdom Dynamite Recruitment Solutions Ltd Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our Financial Services business, you will be responsible for providing exceptional customer service and support to our clients and third-party partners.

Key Responsibilities
  • Customer Communication: Respond to customer inquiries and concerns via phone, email, and online channels, providing timely and effective solutions.
  • Relationship Building: Develop and maintain strong relationships with clients and internal teams, ensuring seamless communication and collaboration.
  • Administrative Tasks: Process administrative tasks, update systems, and maintain accurate records to ensure efficient operations.
  • Ad-Hoc Duties: Perform other tasks as required to support the team and business objectives.
Requirements
  • Experience: Previous experience in a customer-facing role, preferably in a financial services or administrative setting.
  • Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
  • Technical Skills: Proficiency in Microsoft Office and other relevant software applications.
  • Personal Qualities: A positive attitude, high motivation, and a strong work ethic.


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