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Regional Support Specialist
2 months ago
CAE is seeking a highly skilled Regional Support Engineer to join our team based in Gatwick. As a key member of our support team, you will play a critical role in ensuring the smooth operation of our training centre network across Europe, Africa, the Middle East, and globally.
Key Responsibilities:- Provide technical support and troubleshooting services to our training centre network, ensuring minimal downtime and optimal performance.
- Travel to CAE sites to lead the resolution of discrepancies and provide on-site technical assistance.
- Develop and implement tests to validate software fixes and ensure compliance with regulatory requirements.
- Perform thorough troubleshooting procedures to identify and resolve technical issues.
- Collaborate with our team on site to gather technical details and provide expert advice on product issues.
- Maintain strong relationships with our technical teams and OEM partners to ensure timely resolution of discrepancies and successful project delivery.
- Support the deployment of CAE projects, updates, and new deliveries in the European region.
- Stay up-to-date with the latest systems and technologies, and share your knowledge with the team to drive continuous improvement.
- Technical degree in a relevant field, such as aeronautical engineering, or significant experience in a related field.
- Proven experience in design, development, and/or maintenance of full-flight simulators.
- Minimum 5 years of software design experience, preferably using C/C++ or FORTRAN in a real-time environment.
- Experience with operating systems such as Linux and Unix.
- Deep knowledge of CAE Classic technology and Thales technology.
- Familiarity with CAE 7000XR devices and L3 devices is a plus.
- Strong aeronautical knowledge, including flight dynamics and aircraft systems.
- Excellent communication and interpersonal skills.
- Ability to work independently and use initiative to resolve problems.
- Competitive salary and benefits package.
- Monday to Friday shift pattern, with flexibility to work weekends if required.
- Private health insurance and healthcare cash plan.
- Employee stock purchase plan and pension scheme.
- Flexible vacation policy and flexitime scheme.
- Electric Car and Cycle to Work schemes.