Customer Service Representative

2 weeks ago


Fairford, United Kingdom Siamo Group Ltd Full time

We are excited to share an opportunity for you to join Siamo Group Ltd as a Customer Service Executive on a temporary basis. Joining a thriving and high-performing customer service team, you will be supporting customers and thriving within a dynamic environment. With a lively atmosphere and high team morale, our client has taken pride in maintaining employee welfare at their site.

Key Responsibilities:

  • Handle inbound and outbound calls from customers and suppliers, providing timely and effective assistance.
  • Log customer interactions and activity accurately within the company's CRM system.
  • Resolve customer queries and issues, ensuring satisfaction and maintaining high service standards.
  • Engage in frequent email communication with customers, suppliers, and internal teams, ensuring clear and professional correspondence.
  • Collaborate with colleagues to ensure seamless service delivery and to address any ongoing concerns or challenges.
  • Stay informed of company policies, product offerings, and service updates to provide accurate information to customers.

Requirements:

  • Prior experience in customer service or a related field is essential.
  • Excellent verbal and written communication skills, with a professional and courteous demeanor.
  • Proficiency in using CRM/ERP systems and Microsoft Office, particularly Outlook.
  • Strong problem-solving skills, with the ability to manage and resolve queries effectively.
  • A positive and proactive attitude, with a commitment to delivering high-quality customer service.
  • Ability to work well within a team while managing individual responsibilities efficiently.

Benefits:

  • Free onsite parking
  • Casual dress


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