Customer Service Representative
2 weeks ago
We are excited to share an opportunity for you to join Siamo Group Ltd as a Customer Service Executive on a temporary basis. Joining a thriving and high-performing customer service team, you will be supporting customers and thriving within a dynamic environment. With a lively atmosphere and high team morale, our client has taken pride in maintaining employee welfare at their site.
Key Responsibilities:
- Handle inbound and outbound calls from customers and suppliers, providing timely and effective assistance.
- Log customer interactions and activity accurately within the company's CRM system.
- Resolve customer queries and issues, ensuring satisfaction and maintaining high service standards.
- Engage in frequent email communication with customers, suppliers, and internal teams, ensuring clear and professional correspondence.
- Collaborate with colleagues to ensure seamless service delivery and to address any ongoing concerns or challenges.
- Stay informed of company policies, product offerings, and service updates to provide accurate information to customers.
Requirements:
- Prior experience in customer service or a related field is essential.
- Excellent verbal and written communication skills, with a professional and courteous demeanor.
- Proficiency in using CRM/ERP systems and Microsoft Office, particularly Outlook.
- Strong problem-solving skills, with the ability to manage and resolve queries effectively.
- A positive and proactive attitude, with a commitment to delivering high-quality customer service.
- Ability to work well within a team while managing individual responsibilities efficiently.
Benefits:
- Free onsite parking
- Casual dress
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