Customer Service Liaison

3 weeks ago


Fairford, Gloucestershire, United Kingdom Siamo Group Ltd Full time
Job Title: Customer Service Liaison

Job Summary:
At Siamo Recruitment, we are seeking a highly skilled Customer Service Liaison to join our team. As a Customer Service Liaison, you will be responsible for providing timely and effective assistance to customers and suppliers through inbound and outbound calls, emails, and other communication channels.

Key Responsibilities:
• Handle customer inquiries and resolve issues in a professional and courteous manner.
• Collaborate with colleagues to ensure seamless service delivery and address ongoing concerns or challenges.
• Stay informed of company policies, product offerings, and service updates to provide accurate information to customers.
• Engage in frequent email communication with customers, suppliers, and internal teams, ensuring clear and professional correspondence.

Requirements:
• Prior experience in customer service or a related field is essential.
• Excellent verbal and written communication skills, with a professional and courteous demeanor.
• Proficiency in using CRM/ERP systems and Microsoft Office, particularly Outlook.
• Strong problem-solving skills, with the ability to manage and resolve queries effectively.
• Ability to work well within a team while managing individual responsibilities efficiently.

Benefits:
• Free onsite parking
• Casual dress

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