Application Experience Advisor

2 weeks ago

Bristol, Bristol, United Kingdom Motability Operations Full time
About The Role

This is a varied position where you will have the opportunity to collaborate with other areas of your team and also the wider business. The role is a Full-Time position covering 37 hours a week with a competitive starting salary of £29,903.13. This also has the potential to increase up to £34,400.39 with our in-house progression programme within the business.

The shifts will be based on a 4 week rotation:

•08.00am-16.00pm

•09.00am-17.00pm

•09.30am-17.30pm

•11.00am-19.00pm.

As well as Monday - Friday, there will be 1 week in 4 where you will work a Saturday 9am-5pm. Shift includes 3 in 5 Bank Holidays and all include 1-hour breaks.

About The Assessment and what to expect

•You will be invited to complete a telephone role play which will involve 2 scenarios and completed with one of our Application Experience Team Managers

•If successful, you would then be invited to come along to our Bristol office to complete an assessment. This would involve a system exercise, interview and you will also get the opportunity to sit in with one of our Application Experience Advisors to gain further insight into the role.

About You

To be successful in this role, you should possess a customer-focused attitude where you naturally put the customer experience at the centre of your thought processes. You look to meet their needs and solve their problems. Be a natural listener and good communicator, the kind of person who can empathise with a customer, understand what they want and work out what to do next whilst always looking to improve the customers experience.

As you will be communicating with a range of customers, dealers and internal stakeholders, it is important that you have strong communication skills both verbal and written and you can manage your own time independently whilst working as part of a team.

What's most important to us is that you bring your whole self in to work with you every day, take ownership of your calls and are passionate about what you do. Our working environment is quite unique, we believe in empowering people to make their own decisions and with our hybrid working pattern this allows you to manage your own time.

Our Values

We find solutions, drive change and care. As a Motability Operations team member, the benefits you can expect are:

•Competitive reward package including an annual discretionary bonus

•15% non-contributory pension (9% non-contributory pension during probation period)

•28 days annual leave with option to purchase and sell days

•1 day for volunteering

•Funded Private Medical Insurance cover

•Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme

•Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help

•Funded health screening for over 50s

•Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans

•Employee Discount Scheme with an app to save on the go

•Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees

•Generous family leave policies

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