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Ward Administrator
2 months ago
About the Role
We are seeking a highly organized and communicative individual to join our Haematology Administration Team within the Birch Day Case Unit. As a Ward Administrator, you will provide a clerical service to the unit and assist nursing staff in the reception of patients and visitors.
Key Responsibilities
- Deal with enquiries, including telephone enquiries, in conjunction with and under the direction of the nursing staff.
- Maintain hospital notes in accordance with PHNT policies and procedures.
- Receive patients, relatives, and visitors to the unit.
- Enter admissions, transfers, and discharges on iPM, including ward and department transfers and updating patient information where necessary.
- Admit and discharge patients from outpatient clinics run on the unit.
- Ensure that notes are traced to the unit and traced correctly on iPM.
- Maintain case notes, re-filing and creating additional volumes where necessary.
- Print front sheets and ensure adequate addressograph labels are available for all patients.
- Ensure wristbands are printed for all inpatients/day case patients.
- Trace notes in and out of the unit using iPM.
- Take or telephone any requests for investigations to relevant departments.
- Liaise with other departments regarding investigations, recording appointments and pre-details in the ward diary and relaying any information to nursing staff and patients.
- Book transport for admissions, transfers, or discharge as required.
- Get case notes prepared for porters or ambulance crews, photocopying any relevant clinical notes for patients going to hospitals outside of the Trust.
- Keep notes trolleys clean and tidy.
- Take red top referrals to consultant secretaries or departments after logging them on the computer system.
- Distribute and deal with email, re-directing as necessary.
- Photocopying paperwork and booklets as required.
- Email information within the Trust as required.
- Liaise with MEMS, estates, and IT with regard to broken equipment.
- Be required to provide cover for the bookings clerk during periods of absence.
Requirements
- Good verbal and written communication skills.
- Previous demonstrable experience in a large clinical setting.
- GCSE grades A-C in Maths and English or demonstrable experience.
- NVQ in administration or equivalent.
- Excellent communication skills.
- Ability to work well within a busy environment.
- Self-motivated.
- Able to prioritize.
- Working in an orderly methodical fashion.
- Able to undertake duties including prolonged periods of working at a PC workstation.
About Us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence, and great customer care.
Working with Us
We offer a highly progressive working environment with great opportunities for career development. We are committed to giving work-life balance importance for our colleagues and invite requests from applicants around less than full-time/flexible working for our advertised roles.
Equality and Diversity
We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
