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Switchboard Team Member

1 month ago

Prestatyn, Denbighshire, United Kingdom London Bridge Hospital Full time
Job Summary

London Bridge Hospital is currently recruiting a skilled Switchboard Operator to join our team. As a key member of our front-of-house team, you will be responsible for handling incoming phone calls, ensuring seamless communication between departments, and maintaining accurate records.

The successful candidate will have excellent communication and interpersonal skills, with the ability to remain calm under pressure. If you are a highly organized and efficient individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Handling incoming phone calls and directing them to the relevant department or staff member.
  • Maintaining accurate records and updating systems as necessary.
  • Providing timely responses to customer inquiries, meeting set SLAs and individual KPIs.

Requirements:
  • Excellent communication and interpersonal skills.
  • Previous experience in a customer-facing role, preferably in a healthcare setting.
  • Ability to work effectively in a fast-paced environment.
  • Strong organizational and time management skills.
  • Commitment to delivering exceptional patient care.

Salary Range: £26,000 - £32,000 per annum, depending on experience.

Benefits:
  • Generous holiday entitlement, increasing with service, with option to buy or sell leave to suit you.
  • Access to comprehensive private healthcare insurance.
  • Contributions to a private pension scheme, increasing with length of service.
  • Season ticket loan and cycle-to-work schemes.
  • Life assurance and critical illness cover from day one.
  • Enhanced maternity and paternity pay.
  • Staff discounts and rewards, including those for local businesses and attractions.
  • A comprehensive package of flexible benefits to support your wellbeing and financial security.