Operations Director

1 day ago


Milton Keynes, Milton Keynes, United Kingdom FIREAWAY PIZZA Full time
About the Role

We are seeking a highly experienced and strategic Operations Director to join our team at Fireaway Pizza. The successful candidate will be responsible for leading the operational efficiency of all company locations, ensuring consistency in quality, service, and profitability.

The ideal candidate will have a proven track record of driving performance, managing high-performing teams, and scaling operations in a fast-paced environment. A strong understanding of financial management, budgeting, and cost control is essential for this role.

Key Responsibilities
  • Lead the development, implementation, and ongoing monitoring of operational processes and procedures to ensure quick, accurate, and high-quality delivery of products across all locations.
  • Regularly review and improve operational workflows, from kitchen operations to front-of-house service, with a focus on increasing productivity, reducing waste, and maintaining high standards.
  • Oversee the day-to-day operations of all Fireaway Pizza locations, ensuring proper management of staffing, kitchen efficiency, customer service standards, and inventory control.
  • Ensure seamless integration of technology (ordering systems, kitchen management software, etc.) to enhance operational efficiency and customer experience.
Requirements
  • Proven experience as an Head of Operations or similar role within a multi-site, fast-paced environment (preferably within the restaurant or QSR sector).
  • Familiarity with franchise operations.
  • Strong understanding of financial management, budgeting, and cost control.
  • Excellent leadership and people management skills, with ability to coach, motivate, and develop high-performing team.
  • Strong problem-solving and decision-making abilities, with focus on continuous improvement and innovation.
  • Excellent communication and interpersonal skills, with ability to interact with all levels of organization and external stakeholders.
  • A customer-first mindset, with commitment to ensuring exceptional customer experience at every touchpoint.
  • Knowledge of health, safety, technical and food hygiene regulations in UK.
  • Ability to handle multiple projects simultaneously, demonstrating excellent organizational and time-management skills.
Compensation

The estimated salary for this position is £60,000 - £80,000 per annum, depending on experience. This figure includes a comprehensive benefits package and opportunities for professional growth and development.


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