Technical Support Specialist

1 month ago

Swindon, Swindon, United Kingdom Edenred Finland Oy Full time
Frontline Technical Support Engineer

Edenred PayTech is seeking a skilled Frontline Technical Support Engineer to join our Service Operations team. As a key member of our team, you will be responsible for delivering world-class, seamless 24/7 IT operations support to our clients.

Key Responsibilities:

  • Act as a rapid response service, responsible for Major Incident Management, Incident Management, Restoring of Service, Advanced System Monitoring, and delivery of control system changes.
  • Deliver a rapid response to all tickets and alerts to ensure a quality service and any BAU disruption is kept to a minimum.
  • Optimise Support ticket/workflows in line with Support Standards and Procedures to deliver a high and consistent performance, whilst also committing to the adherence of the client SLA.
  • Collaborate with clients and internal teams to resolve technical issues and improve overall service delivery.

Requirements:

  • SQL – Experience in complex writing SQL queries
  • Unix – Highly capable and demonstratable effective competence
  • Java – Ability to read Java code
  • Fluent English
  • MS Office
  • Jira/Jira Service Desk
  • Degree or equivalent in a computer science or a scientific/technical discipline (desirable)

What We Offer:

  • 25 days annual leave plus Bank Holidays (5 days extra added at 5 years continuous service, followed by 1 extra day per year for 5 years, equating to 35 days in total)
  • Hybrid working environment with 3 days per week in the office (flexibility on role-by-role basis)
  • Life insurance (4x salary)
  • Wellbeing Employee Assistance Program (extended access to family members)
  • Employee discount shopping platform
  • Digital learning platform
  • Complimentary fruit and other 'in-office' snacks & refreshments
  • Social events
  • Pension Scheme – employer 6% with minimum employee contribution 3%
  • Discretionary bonus scheme based on company and personal performance
  • Holiday trading scheme (buy or sell up to 5 days)
  • Medical & international travel cover (leisure and action sports)
  • Monthly gym allowance
  • Employee referral bonus scheme
  • Season ticket loan
  • Cycle to Work scheme

Diversity:

  • Technical Support Specialist

    2 weeks ago

    Swindon, Swindon, United Kingdom Rise Technical Full time

    Job Title: Technical Support SpecialistJob Summary:Rise Technical is seeking an experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers across a windows-based tech stack.Key Responsibilities:Provide on-phone and email-based support to customersWork...

  • Technical Support Specialist

    1 week ago

    Swindon, Swindon, United Kingdom Rise Technical Recruitment Full time

    Job Title: Technical Support SpecialistWe are seeking an experienced Technical Support Specialist to join our team in Swindon. As a Technical Support Specialist, you will provide support to our customers via calls and emails, working with non-technical users to resolve issues and provide coaching on fixes. You will predominantly work on a Windows-based tech...

  • Technical Support Specialist

    7 days ago

    Swindon, Swindon, United Kingdom Rise Technical Recruitment Full time

    Job Summary:As a Technical Support Specialist at Rise Technical Recruitment Ltd, you will be responsible for providing engineering support to all departments within the manufacturing plant. This will involve troubleshooting and repairing electronics equipment, as well as providing software troubleshooting and testing services.Key Responsibilities:*...

  • Technical Support Specialist

    1 week ago

    Swindon, Swindon, United Kingdom Rise Technical Recruitment Full time

    Job Summary:As a Technical Support Specialist at Rise Technical Recruitment Ltd, you will be responsible for providing engineering support to all departments within the manufacturing plant. This will involve troubleshooting and repairing electronics equipment, as well as providing software troubleshooting and testing services.Key Responsibilities:•...

  • Technical Support Specialist

    2 weeks ago

    Swindon, Swindon, United Kingdom Rise Technical Full time

    Job Title: 2nd Line Support EngineerJob Type: Full-timeLocation: SwindonJob Description:We are seeking an experienced 2nd Line Support Engineer to join our team in Swindon. As a 2nd Line Support Engineer, you will provide technical support to our customers via phone and email. You will work with a variety of technical issues, including Windows and...

  • Technical Support Specialist

    1 week ago

    Swindon, Swindon, United Kingdom Rise Technical Recruitment Full time

    2nd Line Support EngineerSwindon£32,000-£37, Days Holiday + Healthcare Cash Plan + Retail Discounts + EAP + Life Insurance + PackageAs a 2nd Line Support Engineer, you will be responsible for providing technical support to our clients. This is an excellent opportunity to work with a well-established business that offers a technically fascinating position,...

  • Technical Support Specialist

    2 weeks ago

    Swindon, Swindon, United Kingdom Rise Technical Recruitment Limited Full time

    Job DescriptionWe are seeking a skilled 2nd Line Support Engineer with strong experience of Windows and Azure programs to join our team at Rise Technical Recruitment Limited.Key Responsibilities:Providing technical support to clientsCollaborating with the team to resolve complex technical issuesStaying up-to-date with the latest Windows and Azure...

  • Technical Support Specialist

    2 days ago

    Swindon, Swindon, United Kingdom Edenred Full time

    Role OverviewEdenred PayTech is a leading provider of payment solutions, and we are seeking a highly skilled Technical Support Specialist to join our Service Operations team. As a Technical Support Specialist, you will play a critical role in delivering world-class, seamless 24/7 IT operations support to our clients.Key ResponsibilitiesProactively identify...

  • Technical Support Specialist

    2 weeks ago

    Swindon, Swindon, United Kingdom https:www.energyjobline.comsitemap Full time

    We're seeking a skilled Technical Support Specialist to join our team at DXC Technology. As a Field Engineer in Training, you'll play a crucial role in supporting clients' hardware break-fix/swap activities across a specific geographical area. A clean & valid UK Driving License is essential for this position.Key ResponsibilitiesAs a Technical Support...

  • Technical Sales Specialist

    1 month ago

    Swindon, Swindon, United Kingdom Rise Technical Recruitment Full time

    Technical Sales Engineer (Precision Engineering)£35,000 - £45,000 + Autonomy + Training + Pension + Holiday + Employee Benefits + Days Based + Work Life BalanceAre you a motivated, commercially minded individual with a background in Precision Engineering or Mechanical Engineering looking to further develop your career through specialist training and...

  • Technical Sales Specialist

    1 month ago

    Swindon, Swindon, United Kingdom Rise Technical Recruitment Full time

    Technical Sales Engineer (Precision Engineering)£35,000 - £45,000 + Autonomy + Training + Pension + Holiday + Employee Benefits + Days Based + Work Life BalanceAre you a motivated, commercially minded individual with a background in Precision Engineering or Mechanical Engineering looking to further develop your career through specialist training and...

  • Technical Sales Specialist

    1 month ago

    Swindon, Swindon, United Kingdom Rise Technical Recruitment Full time

    Technical Sales Engineer (Precision Engineering)£35,000 - £45,000 + Autonomy + Training + Pension + Holiday + Employee Benefits + Days Based + Work Life BalanceAre you a motivated, commercially minded individual with a background in Precision Engineering or Mechanical Engineering looking to further develop your career through specialist training and...

  • Technical Sales Specialist

    1 month ago

    Swindon, Swindon, United Kingdom Rise Technical Recruitment Full time

    Technical Sales Engineer (Precision Engineering)£35,000 - £45,000 + Autonomy + Training + Pension + Holiday + Employee Benefits + Days Based + Work Life BalanceAre you a motivated, commercially minded individual with a background in Precision Engineering or Mechanical Engineering looking to further develop your career through specialist training and...

  • Technical Support Specialist

    1 week ago

    Swindon, Swindon, United Kingdom Rise Technical Recruitment Limited Full time

    2nd Line Support EngineerSwindon£32,000-£37,000 + 33 Days Holiday + Healthcare Cash Plan + Retail Discounts + EAP + Life Insurance + PackageExcellent opportunity for a 2nd Line Support Engineer with strong experience in Windows and Azure programs to join a well-established business offering a technically fascinating position, a great package, and a very...

  • Technical Sales Specialist

    1 month ago

    Swindon, Swindon, United Kingdom Rise Technical Recruitment Full time

    Technical Sales Engineer (Precision Engineering)£35,000 - £45,000 + Autonomy + Training + Pension + Holiday + Employee Benefits + Days Based + Work Life BalanceCommutable from Swindon, Cirencester, Oxford, Chippenham, Calne and the surrounding areas.We are seeking a motivated, commercially minded individual with a background in Precision Engineering or...

  • Technical Sales Specialist

    1 month ago

    Swindon, Swindon, United Kingdom Rise Technical Recruitment Full time

    Technical Sales Engineer (Precision Engineering)£35,000 - £45,000 + Autonomy + Training + Pension + Holiday + Employee Benefits + Days Based + Work Life BalanceCommutable from Swindon, Cirencester, Oxford, Chippenham, Calne and the surrounding areas.We are seeking a motivated, commercially minded individual with a background in Precision Engineering or...

  • Technical Plant Specialist

    2 weeks ago

    Swindon, Swindon, United Kingdom Rise Technical Recruitment Limited Full time

    Job OverviewAs a Technical Plant Specialist, you will be responsible for maintaining and repairing mobile equipment and construction machinery for a globally recognised company.Key ResponsibilitiesCarry out routine maintenance and repairs on mobile equipment and construction machineryDiagnose and troubleshoot technical issues with equipmentCollaborate with...

  • Senior Technical Support Specialist

    2 weeks ago

    Swindon, Swindon, United Kingdom Smiths News Full time

    Job Title: Senior Technical Support SpecialistAbout the Role:We are seeking a highly skilled Senior Technical Support Specialist to join our team at Smiths News. As a key member of our IT department, you will be responsible for providing technical support and guidance to our onshore and offshore support teams.Key Responsibilities:* Provide technical...

  • Technical Sales Support Specialist

    2 weeks ago

    Swindon, Swindon, United Kingdom Alexander James Recruiting Ltd. Full time

    Alexander James Recruiting Ltd. is seeking a Technical Sales Support professional to join their team. The ideal candidate will have experience in the Warehouse Racking industry and a customer-focused approach.Provide technical support to customersOccasionally travel to customer sites as requiredThe company values industry experience and is open to...

  • Technical Support Specialist

    4 weeks ago

    Swindon, Swindon, United Kingdom Edenred Full time

    Take your career to the next level with Edenred PayTech, a leading provider of innovative payment solutions.We are seeking a highly skilled Technical Support Specialist to join our Service Operations team, who deliver world-class IT operations support to our clients.As a Technical Support Specialist, you will be responsible for providing rapid response to...