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National Accounts Coordinator Apprentice

2 months ago


Basingstoke, Hampshire, United Kingdom Crown Equipment Southeast Asia Full time
About Crown Equipment Southeast Asia

Crown Equipment Corporation has earned a reputation for exceptional product design, engineering, and manufacturing of its award-winning line of electric lift trucks. Our goal is to provide the user with the safest, most efficient, and ergonomic forklift truck possible.

We support customers with a wide selection of electric forklift trucks ranging from pallet trucks to very narrow-aisle VNA trucks.

Our brand promise is:

Crown designs, manufactures, distributes, services, and supports material handling products that provide customers with superior value.

Quality and performance are the foundation of Crown's success. Our company culture is built on people performing and working as a team to ensure that quality is built into every forklift truck we make.

Crown's headquarters, manufacturing facilities, and network of branches offer diverse and challenging careers in a broad range of professional and vocational roles.

Job Description

A National Accounts Coordinator has a real responsibility, working on their own initiative to support and engage with different parts of the organisation and interact with internal or external customers. Your role contributes to the efficiency of the organisation, supporting particular areas, working across teams, and resolving issues.

As an Apprentice Office Administrator, you will:

  1. Undertake a Level 3 Business Administrator apprenticeship, completing set modules on time and attending college as necessary.
  2. Work shadow a colleague and develop an understanding of office procedures through on-the-job training.
  3. Use Microsoft applications such as Outlook, Word, and Excel.
  4. Learn Crown administrative procedures and how to use in-house software.
  5. CRM support (loading account details, verify accuracy, load opportunities) working with National Accounts Managers, assisting with forecasting.
  6. Checking shipping and build times against project delivery plans. Liaise with Project Manager and/or Sales admin.
  7. Participate in National Account meetings locally and regionally when required.
  8. National Accounts Truck library (Create a separate library for Nationals only)
  9. Installation/Warranty reports
  10. Setting up contracts/FMC
  11. Central contact point for:
  • Asset movements
  • Action changes on the fleet lists e.g., Truck Movements
  • Manage customer portal
  • Invoice Queries (IQL Log) & raise credits
  • PM Schedules
  • General customer emails requesting job sheets/invoices etc
Person Specification

Essential Skills:

  • You must be willing to learn and can follow instructions.
  • A*-C / 4-9 grades or equivalent in Maths and English as a minimum.

Desirable Skills:

  • No prerequisite experience required but a desire to be part of a successful team and possess a great work ethic.
Vacancy Details

Hours of Work: Monday to Thursday – 09:00

Company Benefits: Employee Assistance

Holidays: 25 days holiday not inclusive of bank holidays.

Pension: Company pension Plan.

We invest in our employees, knowing that people are always at the core of what moves us forward.