National Accounts Coordinator

1 month ago


Basingstoke, Hampshire, United Kingdom Crown Full time
Job Description

Crown is seeking a highly motivated and detail-oriented National Accounts Coordinator Apprentice to join our team. As an Apprentice Office Administrator, you will play a crucial role in supporting our National Accounts team and contributing to the efficiency of our organization.

Key Responsibilities:
  • Undertake a Level 3 Business Administrator apprenticeship, completing set modules on time and attending college as necessary.
  • Work shadow a colleague and develop an understanding of office procedures through on-the-job training.
  • Use Microsoft applications such as Outlook, Word, and Excel to manage tasks and communicate with colleagues and customers.
  • Learn Crown administrative procedures and how to use in-house software to streamline processes.
  • Build relationships and maintain regular contact with customers, keeping them fully updated on all open work orders for their site.
  • Provide CRM support, loading account details, verifying accuracy, and loading opportunities, working closely with National Accounts Managers to assist with forecasting.
  • Check shipping and build times against project delivery plans, liaising with Project Managers and Sales administrators as needed.
  • Participate in National Account meetings locally and regionally when required.
  • Manage the National Accounts Truck library, creating a separate library for Nationals only.
  • Prepare installation and warranty reports, setting up contracts and FMCs as necessary.
  • Act as a central contact point for asset movements, action changes on the fleet lists, managing customer portals, and handling invoice queries and credits.
Person Specification:
  • Excellent communication skills and strong attention to detail.
  • Friendly and able to build relationships with colleagues and customers.
  • A*-C / 4-9 grades or equivalent in Maths and English as a minimum.
  • I.T. literate and familiar with Microsoft Word, Excel, or equivalent software.
  • Ability to work efficiently and accurately, prioritizing workload and working under own initiative.
  • Highly motivated and able to work as a team member, possessing good interpersonal, communication, and literacy skills.
Vacancy Details:

Hours of Work: Monday to Thursday - 09.00am to 5.30pm with one hour for lunch, Friday - 09.00am to 5.00pm with one hour for lunch.

Company Benefits: Employee Assist, Holidays (25 days not inclusive of bank holidays), Pension (Company pension Plan), and various social benefits.



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