Service Technician

1 month ago

Colchester, Essex, United Kingdom P Tuckwell Ltd Full time
Job Function:

As a Service Technician at P Tuckwell Ltd, you will be responsible for carrying out high-standard diagnostics, servicing, and repairs to John Deere and other turf machinery equipment for new and existing customers. This is a customer-facing role that requires building strong customer relationships and delivering world-class customer service.

Essential Duties:
  • Service and maintain John Deere and other garden and commercial equipment to the manufacturers' specifications.
  • Repair and service machines to the agreed work plan to bring them up to the required standards.
  • Inspect and test completed machines to ensure they are operating at expected performance levels, reporting any further defects or suspect conditions to the customer.
  • Ensure due care is given to customer and company property.
  • Provide the best possible levels of customer service at all times.
Skills & Qualifications:
  • Experience - knowledge and experience working on a variety of garden and commercial turf machinery.
  • Use of field-based diagnostic tools and equipment is essential.
  • Relationship Builder - ability to interact with customers and develop/build a relationship that ultimately delivers a positive, satisfying experience.
  • Communication - ability to effectively communicate both internally and externally.
  • Presentation of a professional image at all times.
  • A valid driving license is essential.
Company Benefits:

P Tuckwell Ltd offers a range of benefits, including Healthshield Cash Back Plan, Employee Assistance Program, Long Service Awards, Financial Wellbeing Meetings, Company Pension Scheme, Paid holiday plus bank holidays, a Company Van for work purposes, as well as Overtime opportunities.

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