IT Service Desk Technician
3 weeks ago
About the Role
We are seeking a skilled IT Service Desk Technician to join our team at Colchester Institute. As the first point of contact for IT-related issues, you will be responsible for providing timely and effective support to our staff and students.
Your Key Responsibilities
- Respond to and resolve IT incidents and service requests in a timely and professional manner
- Escalate complex issues to senior technicians or external vendors as required
- Provide excellent customer service and communication skills to ensure a positive experience for our users
- Collaborate with other teams to resolve issues and improve IT services
About You
To be successful in this role, you will have previous experience in a customer-facing role, preferably in an IT environment. You will also have strong technical skills, including proficiency in Microsoft Office and Office 365, as well as experience with Android and Apple iOS devices.
Our Benefits
- Generous holiday entitlement and flexible working arrangements
- Opportunities for professional development and career progression
- Local Government Pension Scheme and Employee Benefits Scheme
How to Apply
If you are a motivated and customer-focused individual with a passion for IT, please submit your application form on our website. For further information, please contact Human Resources on jobline@colchester.ac.uk or call 01206 583360.
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