Commercial Property Management Software Specialist
4 weeks ago
Account Management Role Overview
We are seeking a Commercial Property Management Software Specialist to join our Account Management team, playing a pivotal role in maintaining high levels of customer satisfaction by fostering strong client relationships, ensuring customer satisfaction, and driving the financial success of our property technology solutions.
Key Objectives
- Develop and maintain strong, strategic relationships with customers in the PropTech industry.
- Act as the main point of contact for customers, understanding their needs and ensuring effective communication.
- Identify revenue opportunities and maximise software sales and services opportunities within our existing customer base.
Responsibilities
- Client Relationship Management: Develop and maintain strong relationships with key customers in the industry.
- Product Expertise: Possess an in-depth knowledge of our software and service offerings, providing ongoing support and guidance to our customers.
- Account Growth: Identify, upsell, and cross-sell opportunities to maximise account growth, collaborating with the Sales team to expand our footprint within existing accounts.
- Issue Resolution: Address and resolve customer concerns promptly, ensuring high levels of customer satisfaction, working closely with Technical Support and Software Development teams to resolve any technical issues.
- Customer Feedback: Gather customer feedback and communicate it internally for the continuous improvement of our products and services.
- Reporting and Analysis: Provide regular reports on the account status of our customers, participating in user and advisory group meetings, and ensuring timely and accurate processing of customer invoicing and billing related matters.
Requirements
- Possess sufficient property and accounting knowledge to be credible with any member of staff or customer about relevant business issues.
- Anticipate and understand customer needs in order to spot sales opportunities.
- Exceptional verbal and written communication skills, with a passion for ensuring customer success and satisfaction.
- Ability to work well within a team, collaborate effectively with cross-functional teams, and display a proactive approach to achieving results.
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