Technical Solutions Architect

3 weeks ago

London, Greater London, United Kingdom Databricks Full time

Are you a seasoned Data and AI professional looking for a new challenge? We are seeking a highly skilled Delivery Solutions Architect to join our team at Databricks

As a Delivery Solutions Architect, you will play a crucial role in accelerating the adoption and growth of the Databricks platform in our customers. Your primary responsibility will be to collaborate with our sales and field engineering teams to ensure customer success by increasing focus and technical accountability to our most complex customers.

This is a hybrid technical and commercial role that requires you to drive growth in your assigned customers and use cases through leading your customers' stakeholders, building executive relationships, and creating and driving plans and strategies for Databricks colleagues to build upon.

Key Responsibilities:

  • Assist strategic customers in deploying or migrating their use cases and workloads into production on Databricks Lakehouse, leading the post-win technical account strategy/execution plan.
  • Be the accountable technical leader assigned to specific Use Cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, success, go-live and healthy consumption of the workloads where the customer has made the decision to use Databricks.
  • Develop an execution plan that covers all activities of all customer-facing technical roles and teams.
  • Be the first contact for any technical challenge or questions related to production/go live status of agreed upon Use Cases in your aligned customers.
  • Collaborate with the User Education, Onboarding/Technical Services and Support teams, and escalate to expert level technical specialists for requests that are beyond your scope of activities or expertise. Also coordinate with Professional Services and Partners in the delivery of their projects.
  • Navigate Databricks Product and Engineering teams for New Product Innovations, Private Previews and Upgrades.
  • Provide regular internal and external updates on progress and risks/blockers to your leadership.
  • Contribute to the development of the DSA community and practice by sharing best practices and assets.

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