Branch Operations Manager

2 days ago

Milton Keynes, Milton Keynes, United Kingdom Dawsongroup Full time

About the Role:

We are seeking a highly skilled and experienced Branch Operations Manager to join our team at Dawsongroup. As a key member of our operations team, you will be responsible for delivering seamless operational coverage across all our sites in the UK, particularly during periods of holiday, staff shortages, or branch management vacancies.

Key Responsibilities:

  • Provide essential cover across the network, assisting the Operations Director in auditing and supporting branches
  • Train new starters and monitor their progress, setting action plans and following up across the network
  • Ensure that company values are maintained at every location
  • Guide local staff to ensure compliance with safety, environmental, and business ethics standards
  • Liaise with branch and Head Office to ensure national policies and procedures are adhered to
  • Lead by example, ensuring all staff cooperate to the highest standards in the best interests of customers and colleagues
  • Support the Operations Director with key projects and tasks as required

Complexities Handled:

  • Balancing local and national priorities to maximize business opportunities
  • Ensuring compliance with national policies across all branches
  • Effectively managing your time to provide adequate cover across the UK
  • Building and maintaining strong working relationships across business units
  • Identifying and nurturing potential talent within the network

Requirements:

  • A full, clean, and valid driving license
  • Proven experience in meeting quarterly targets
  • A deep understanding of the vehicle rental industry and rental systems
  • Experience in automotive, industrial equipment, or distribution is preferred
  • Strong administrative skills and the ability to adapt to various transport-related duties
  • A track record of success in customer-facing roles and managing small, multi-functional teams
  • Excellent communication skills and the ability to build trust and solid working relationships at all levels
  • The ability to work under pressure and meet tight deadlines with a hands-on, can-do management style

Why Join Us?

At Dawsongroup, we value dedication, innovation, and the drive to excel. As a Branch Operations Manager, you will have the opportunity to make a real impact on our operations, working closely with our teams across the UK to ensure the highest standards are met.

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