Day-to-Day IT Support Manager

2 weeks ago


Aberdeen, Aberdeen City, United Kingdom Duncan and Todd Opticians Full time
Job Description: Day-to-Day IT Support Manager

Company Overview:
Duncan and Todd Opticians is a leading provider of optometric services, committed to delivering exceptional patient care and utilizing cutting-edge technology to drive business success. As part of our team, you will contribute to shaping the future of our organization through innovative IT solutions and best-in-class service delivery.

Job Summary:
We are seeking a highly motivated Day-to-Day IT Support Manager to join our team. This role involves overseeing the provision of IT services, ensuring compliance with regulatory requirements, and driving operational excellence. If you are passionate about IT, enjoy problem-solving, and thrive in a fast-paced environment, we encourage you to apply.

Key Responsibilities:
  1. Help Desk Services: Deliver prompt and effective IT assistance to employees, ensuring minimal disruption to daily activities.
  2. Liaison with External Partners: Establish and maintain strong relationships with outsourced IT helpdesk teams, ensuring seamless coordination and high-quality services.
  3. Operational Excellence: Implement processes and procedures to drive efficiency, reduce costs, and enhance overall IT performance.
  4. Security and Compliance: Ensure adherence to relevant regulations, including GDPR and ISO 27001 standards, through ongoing monitoring and risk assessments.
  5. Professional Development: Participate in training sessions, workshops, and conferences to stay up-to-date with industry trends and best practices.

Salary Range: $70,000 - $90,000 per year

Requirements:
To succeed in this role, you will need a degree in Computer Science or related field, excellent communication skills, and a minimum of 3 years' experience in IT operations. Experience with information security practices and regulatory compliance is highly desirable.

Benefits:
This position offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development within a dynamic organization.

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