Customer Service Representative

4 weeks ago


Birmingham, Birmingham, United Kingdom Tenpin Ltd Full time
Customer Service Assistant Role

We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Assistant. As a key member of our front-of-house team, you will be responsible for delivering an exceptional customer experience, ensuring that our customers have a fantastic time at our Tenpin centres.

Your key responsibilities will include:

  • Providing outstanding customer service, responding to customer queries and resolving any issues in a professional and courteous manner
  • Booking customers in at reception, managing the flow of customers and ensuring a smooth and efficient experience
  • Hosting individuals and children's parties, ensuring that every event is a memorable and enjoyable experience for our customers
  • Delivering food to the lanes, maintaining high standards of cleanliness and presentation
  • Working efficiently, showing initiative and being friendly, with a focus on exceptional customer service

What We Offer

As a Customer Service Assistant with Tenpin, you will benefit from:

  • A competitive salary and benefits package
  • Opportunities for career development and progression
  • A fun and supportive work environment
  • Free bowling and food when working
  • Enhanced maternity, paternity and adoption leave
  • Medicash health care cash back scheme
  • Employee assistance programme
  • Free counselling
  • Life assurance - 2 x annual salary
  • Long service awards
  • Recommend a friend scheme
  • On the spot rewards

About Us

Tenpin is a leading provider of entertainment and leisure activities, with a network of impressive and highly successful sites across the UK. We are committed to delivering exceptional customer experiences and providing opportunities for our employees to develop their skills and careers.

If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you. Please click apply to complete the short application process.



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