Quality Assurance Specialist

1 week ago


Leeds, Leeds, United Kingdom CV-Library Full time
About the RoleCV-Library is currently seeking a Technical Account Manager to join our customer technical team, working in a hybrid arrangement at our Leeds Head Office. As the main point of contact for some of Arla Food's major commercial customers, you will be responsible for all technical related activities.

You will build strong relationships with the customer and develop joint technical business plans and strategies, supporting the relevant Arla commercial team in providing a full technical service which satisfies customer needs.We are looking for an account manager to fully understand and communicate all relevant UK legislative and customer technical requirements to all relevant Arla and sub-contractor sites in both UK and overseas. The successful candidate will represent Arla across a broad range of topics, including Ethical, Sustainability and Responsible Sourcing, coordinating customer projects and reporting in these areas.Working closely with Agriculture, Supplier Assurance, NPD and Packaging Teams, you will develop own label plans across the categories under your responsibility. This role requires the ability to manage QEHS related projects, sharing specialist knowledge to deliver continuous improvement.Key Responsibilities:
  1. Develop, manage and support business groups and dairies in meeting customer demands and requirements.
  2. Liaise with customers regarding reporting, investigating issues and coordination of customer audits to support trusted partnerships.
  3. Provide risk assessment and crisis management support when appropriate, contributing to issue resolution, internal audits, and ensuring customer technical queries and problems are answered and resolved.
Requirements:
  1. Signed experience of working in a technical/operational role either in food manufacturing or with a retailer.
  2. Experience working within a dairy environment, with knowledge of Sustainability, Ethical and Responsible Sourcing.
  3. Technical experience working with key retailers, sound knowledge of food manufacturing and processing techniques, GFSI audit standards, including BRC.
Estimated Salary: £45,000 - £55,000 per annum

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