Renewals Operations Manager

1 week ago

Colchester, Essex, United Kingdom Howden Group Holdings Full time

About the Role

We are seeking a highly driven Renewals Operations Manager to join our Corporate & Commercial team. As a key member of our team, you will be responsible for delivering a first-class service to our clients and contributing to the success of our Commercial Schemes division.

Key Responsibilities

  • Deliver the vision and strategy set for the department.
  • Manage the day-to-day trading/operations of the Branch/Department.
  • Ensure all SLA's and performance metrics meet or exceed target.
  • Lead, inspire, motivate, challenge, and develop staff.
  • Develop and maintain high morale and a good team spirit.

Requirements

  • Excellent knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR.
  • Commercial Acumen: Exhibit a keen understanding of financial principles and the ability to translate them into actionable strategies for business growth from either Insurance, Financial Services or Retail industries.
  • Ability to lead and motivate our people creating a high performing culture.
  • Ability to coach and deliver operational training.
  • Ability to gather and analyse information from the client.
  • Stakeholder management to be able to operate effectively at all levels of the organisation and with external suppliers and partners.
  • Ability to persuade and influence others.
  • Ability to troubleshoot and problem solve.

What We Offer

A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society's greatest challenges.

We know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.

About Us

We are Howden Group Holdings, a collective of talented and passionate people all around the world. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 15,000 employees spanning over 100 countries.

We are employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time.

We value diversity - there is no one Howden 'personality type'. Instead, we're looking for individuals who share the same values as us:

  • Our successes have all come from someone brave enough to try something new
  • We support each other, in the small everyday moments and the bigger challenges
  • We are determined to make a positive difference, at work and beyond

Our Sustainability Promise

We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can.

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