IT Service Delivery Manager

3 weeks ago


Exeter, Devon, United Kingdom BT Group Full time

We are looking for an experienced IT Service Delivery Manager to join our team in Exeter. As a key member of our service delivery team, you will be responsible for managing and delivering IT services to our customers.

The successful candidate will have a thorough understanding of IT service management and experience working in a large-scale IT environment. You will also have proven knowledge of contract management practices and experience working in an ITIL conformant organisation.

In this role, you will work with the contract professional in delivering reporting and service level compliance in line with contractual and BT obligations. You will also support other BT team leads, managers, and customer stakeholders in identifying and analysing new or changed service levels and/or service offerings.

Key Responsibilities:
  • Manage and deliver IT services to customers.
  • Work with the contract professional in delivering reporting and service level compliance.
  • Support other BT team leads, managers, and customer stakeholders.

This is a full-time/part-time role with a competitive salary of £55,000 - £70,000 per annum. We offer a range of benefits including 10% on-target bonus, on-call allowance, and access to flexible working arrangements.



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