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Customer Collections Specialist
2 months ago
We are seeking an exceptional individual to join our Customer Finance Support team at Specialist Motor Finance.
Key Responsibilities- Communicate with customers who have failed to meet their agreed payment date, showing forbearance and support to help them get their agreement up to date.
- Ensure that all customer agreements are reviewed thoroughly to understand the customers situation, making sure that all previous agreement notes are checked for previous customer communications and arrangements in place.
- Review arrears repayment plans on a regular basis to ensure they remain in line with the customers circumstances.
- Identify, recognize and work with customers whose circumstances are often vulnerable.
- Communicate with our customers both verbally and in writing in a clear, fair and not misleading way.
- Completing all actions that are agreed with customers in the relevant time frames to ensure the best customer experience is achieved.
- Where applicable signpost customers to relevant non-for-profit organizations for support and advice.
- Support colleagues and the department to ensure all department aims are achieved.
- Work towards achieving daily and monthly targets both individually and as a team.
- Deliver outstanding customer service at all times in line with our vulnerable customers and debt collections policies and procedures.
- Conduct all tasks in line with regulatory rules and expectations and in particular consumer duty and treat customers fairly.
- Carry out additional tasks where reasonably expected.
- Liaise from time to time with 3rd parties in relation to the management of the customers account.
- Raise any procedural, departmental risks and concerns in line with company process and escalation routes.
Established in 2014, Specialist Motor Finance have built up a reputation for providing a strong product range, offering quick decisions through the application process and a collaborative approach to working with our customers throughout the life of their agreement.
We operate in a fast-paced environment, and our team is committed to delivering exceptional customer service while maintaining a high level of professionalism.
We are a company that values our employees and offers a range of benefits, including a pension scheme, 26 days holiday, and opportunities for training and development.
