Caseload Manager

1 week ago


Manchester, United Kingdom Jobbankentrepreneur Full time

About the Role:

The Housing Disrepair Claims Specialist will play a crucial role in managing a caseload of Housing Disrepair Pre Lit/Litigated cases at Jobbankentrepreneur. This is an excellent opportunity for a motivated and organized individual to develop their skills and experience in this field.

Key Responsibilities:

  1. Comply with case management system and maintain its accuracy.
  2. Meet key dates, including court directions, limitation, and hearing dates.
  3. Maintain proactive approach to task management.
  4. Identify complications within caseload and refer to team leader immediately.
  5. Assess liability and make initial assessment of special damages.
  6. Contact clients by telephone and maintain regular contact as required.
  7. Demonstrate ability to work under deadlines and be self-sufficient.
  8. Achieve financial and administrative targets as set by team leader.
  9. Show flexibility in working hours and demonstrate commercial awareness.
  10. Work effectively as part of team while maintaining responsibility for caseload.
  11. Comply with Lexcel and client service standards.
  12. Demonstrate IT literacy using internal and external systems.
  13. Show effective planning, organization, and decision-making skills.
  14. Assess liability under supervision.
  15. Ensure appropriate communication methods for case progression.

Main Tasks:

  1. Comply with Pre Action Protocol for Housing Disrepair Claims.
  2. Assess liability and review RIC's report.
  3. Draft court documents and issue Part 7 proceedings.
  4. Comply with court directions and monitor limitation.
  5. Review medical reports and deal with incoming emails.
  6. Work on individual caseloads using Proclaim effectively.
  7. Chase relevant parties for information to progress claims.
  8. Work within firm's SLA's.

Requirements:

  • Familiarity with case management systems and Lexcel standards.
  • Excellent organizational and time management skills.
  • Ability to work under pressure and meet deadlines.
  • Strong communication and interpersonal skills.
  • IT literacy and proficiency in Microsoft Office.

Salary: £35,000 - £45,000 per annum

Location: Flexible remote working options available



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