Caseload Manager
1 week ago
About the Role:
The Housing Disrepair Claims Specialist will play a crucial role in managing a caseload of Housing Disrepair Pre Lit/Litigated cases at Jobbankentrepreneur. This is an excellent opportunity for a motivated and organized individual to develop their skills and experience in this field.
Key Responsibilities:
- Comply with case management system and maintain its accuracy.
- Meet key dates, including court directions, limitation, and hearing dates.
- Maintain proactive approach to task management.
- Identify complications within caseload and refer to team leader immediately.
- Assess liability and make initial assessment of special damages.
- Contact clients by telephone and maintain regular contact as required.
- Demonstrate ability to work under deadlines and be self-sufficient.
- Achieve financial and administrative targets as set by team leader.
- Show flexibility in working hours and demonstrate commercial awareness.
- Work effectively as part of team while maintaining responsibility for caseload.
- Comply with Lexcel and client service standards.
- Demonstrate IT literacy using internal and external systems.
- Show effective planning, organization, and decision-making skills.
- Assess liability under supervision.
- Ensure appropriate communication methods for case progression.
Main Tasks:
- Comply with Pre Action Protocol for Housing Disrepair Claims.
- Assess liability and review RIC's report.
- Draft court documents and issue Part 7 proceedings.
- Comply with court directions and monitor limitation.
- Review medical reports and deal with incoming emails.
- Work on individual caseloads using Proclaim effectively.
- Chase relevant parties for information to progress claims.
- Work within firm's SLA's.
Requirements:
- Familiarity with case management systems and Lexcel standards.
- Excellent organizational and time management skills.
- Ability to work under pressure and meet deadlines.
- Strong communication and interpersonal skills.
- IT literacy and proficiency in Microsoft Office.
Salary: £35,000 - £45,000 per annum
Location: Flexible remote working options available
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