Retail Sales Associate

1 day ago


Tadworth, Surrey, United Kingdom Travelex Full time
Customer Service Advisor - Asda Travel Money, Burgh Heath - Part Time

Job Type: Permanent, Part Time

Hours per week: 16 hrs

Salary: £12.50 hour + On Target Earnings up to 7.5% of base salary

Working Patterns: This role is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly Rota.

Benefits:

  • A comprehensive voluntary benefits package, which provides discounted corporate rates to a wide range of insurances such as Private Medical, Dental and Critical Illness. It also includes discounted products such as Health Checks (Screens), Allergy + Intolerance and Other Health Tests.
  • Employee wellness programmes that offer guidance and tips on all aspects of wellbeing such as physical, mental and financial.
  • A wide range of employee discounts provided by Bravo Benefit
  • Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime
  • 25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to sell days
  • Opportunity to earn a monthly bonus on top of base salary for hitting targets
  • Pension with a great Pension Provider – Scottish Widows.

About the Role:

This is an exciting opportunity to join the Travelex team as a Customer Service Advisor in our Asda Travel Money store in Burgh Heath. As a key member of our team, you will be responsible for providing exceptional customer service, processing foreign exchange transactions accurately and efficiently, and working collaboratively with colleagues to achieve sales targets.

Key Responsibilities:

  • Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements then tailoring their experience based on their destination
  • Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services
  • Engaging with customers to process all foreign exchange transactions accurately and efficiently.
  • Delivering on key performance goals both procedural, operational and customer focused
  • Utilising your keen eye for detail to process daily online FX request and deliveries
  • Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures

What We're Looking For:

We're looking for a highly motivated and customer-focused individual who is able to work in a fast-paced environment and provide exceptional service to our customers. You will have a strong attention to detail, excellent communication skills, and the ability to work well under pressure.

What You'll Get:

In return for your hard work and dedication, you will receive a competitive salary, comprehensive benefits package, and the opportunity to work for a leading company in the foreign exchange industry.

About Travelex:

We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers' access to international money, however and whenever



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