Retail Store Management Associate

2 weeks ago


Gravesend, Kent, United Kingdom British Heart Foundation Full time
Role Overview

We are seeking an experienced Assistant Retail Store Manager to support the day-to-day operations of our home store in Gravesend. As a key member of our team, you will play a vital role in ensuring the highest standard of customer service and achieving sales targets.

The successful candidate will have experience in a customer-facing role, supervisory skills, and a commercially driven approach to encourage new ideas. A passion for delivering exceptional customer service and achieving the highest retail standards is essential.

Job Description

As an Assistant Store Manager, you will be responsible for supporting the Store Manager with the day-to-day running of the store. This includes inspiring and supporting staff and volunteers to deliver an excellent customer journey, ensuring the highest standard of visual merchandising, and maximising sales through physical and digital channels.

You will also support with the recruitment and development of volunteers, achieve expectations within campaign activities, and work with the manager to generate stock. Our stores are fast-paced and trade 7 days a week, requiring flexibility from our store teams to work weekends and bank holidays on a rota basis.

This is a physically demanding role at times, but most rewarding as you play a part in helping to fund life-saving research.

Key Responsibilities
  • Ensure the highest standard of customer service
  • Achieve sales targets
  • Maintain a high standard of visual merchandising
  • Maximise sales through physical and digital channels
  • Support with the recruitment and development of volunteers
  • Achieve expectations within campaign activities
Requirements

To be successful in this role, you will need:

  • Experience in a customer-facing role
  • Supervisory experience
  • Commercially driven to encourage new ideas
  • Inclusive approach to developing teams
  • Passion for delivering exceptional customer service and achieving the highest retail standards
What We Offer

We offer a range of benefits, including:

  • 38 days annual leave (with the option to buy and sell leave)
  • Holistic support leave of up to 10 additional days off each year
  • Wagestream - claim early access to your wages as you earn them
  • Enhanced family policies (maternity, paternity and adoption leave)
  • 25% staff discount
  • Health cash plan (Dental, Optical, Therapies, etc)
  • Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
  • Pension with employer contribution of up to 10%
  • Cycle to work scheme
  • Discount options for gym membership
  • Discounts with a range of retailers
Salary

The salary for this role is £35,000-£45,000 per annum, depending on experience.


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